ViperWin Casino - 플레이어의 계정 폐쇄 요청은 무시됩니다.

The casino refuses to close my account. They do not respond to emails or chat when I ask them to close it. I have received 4 different emails they ask me to send to, but none of them respond.

Casinoet nekter å stenge min konto. De svarer ikke på mail og ikke i chat når jeg ber dem stenge. Jeg har fått 4 forskjellige mail de ber meg sende til, men ingen av disse svarer.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Although I understand your frustration, we are not in a position to force casinos to close players' accounts unless they express gambling problems. The easiest solution is to unsubscribe from all communications with the casino and stop using the account. The vast majority of online casinos close inactive accounts sooner or later anyway.

If there is anything else I could help you with, please let me know, otherwise, I will be forced to close this complaint.

Thank you very much in advance for your understanding.

Best regards,

Natalia

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Thank you for your patience, and stay safe.

Dear J1990,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Natalia
Casino.Guru