Wild Robin Casino - 플레이어의 계정 폐쇄 요청이 지연되었습니다.

I have emailed to close my account at least 10 times and have had no success. They have allowed me to continue gambling and losing money despite numerous attempts to permanently close my account. Looking for some assistance with trying to get any potential refund and my account closed. I have more emails other than the 5 I was able to attach to this complaint.

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Dear Casinouser99,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please specify the reason for closing your account? Additionally, would you be so kind as to forward me the account closure requests you sent to the casino, along with the casino's responses? You can send them to me at [email protected].

Thank you in advance for your cooperation.

Best regards,

Veronika

Hello I have forwarded all mails, some of which have had no reply which you will notice.

please let me know when you need anything else.

the reason for the request of account closure was due to gambling addiction and me not being able to afford to continue to deposit which I have mentioned in some of the mails

thanks

hello is there any update on this?

Thank you for your emails. I have reviewed your account closure requests, and I have not found any messages where you mentioned gambling addiction. Could you please specify when exactly you informed the casino that you were suffering from gambling problems and wished to close your account because of that?