Winna Casino - 플레이어의 출금이 거부되었습니다.

Winna declined my withdrawal and not accepting my withdrawal i can play anything and everything i don't know what happened if i cannot withdraw i will loose the money

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Yes, I’ve made multiple withdrawals before without any issues.

Winna never requested KYC at any point, and even now they still haven’t asked for it.

All of my winnings were accumulated without using any bonuses.

Thank you for your reply, Sahil112. Do I understand correctly that you have made the last successful withdrawal on October 23? How many days did it take to be processed?

Also, have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to [email protected]. Alternatively, you can post it here. Thank you in advance.

It always completes within like under 5 minutes.

I also mail you please see it it's been 3 days already

Dear Sahil112

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Hadi ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Kristina

Dear Sahil112,

It’s a pleasure to e-meet you. My name is Hadi, and I’ll be handling your complaint moving forward.

If there have been any updates or new developments since your last message, please don’t hesitate to share them with me.

In accordance with our standard procedure, I’d like to invite a representative from Winna Casino to join this conversation. Their participation will help ensure a smoother and more efficient resolution of your case.

Dear Winna Casino,

Could you kindly provide detailed information regarding the player's issue? Specifically, I would appreciate it if you could clarify the reasons behind the delay in processing the player's withdrawal.

Thank you in advance for your cooperation and prompt response.

Best regards,

Hadi

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello,

Following an internal investigation, we have concluded that this player’s account has been suspended and all payouts have been revoked due to their suspicious activity. The player was flagged by our provider for fraudulent activity and card counting, which is strictly prohibited and in direct violation of our Terms and Conditions.

Please note that the account was initially flagged by the provider, after which we conducted our own internal review before proceeding with the suspension.

Please note that we have asked the game provider for a full detailed report. And we can provide it shortly as soon as they send it to us.

Kind Regards,

Winna Team

I’m also placing normal sports bets on your platform without any issue, so claiming that I’m "card counting" in RNG Blackjack makes no logical sense. If I was really involved in fraudulent activity or using some prohibited technique, why is my sportsbook activity perfectly active and untouched? My gameplay in Blackjack was nothing more than basic strategy with normal bet variation. I didn’t use any external tools, no collusion, no software, nothing that could influence the outcome. Like every regular player, I sometimes increased my bet after a win that’s a standard pattern, not an advanced counting system. I’m asking you to show concrete, verifiable proof of what exact rule I supposedly violated. What hand patterns, what betting sequences, or what statistical indicators show "card counting"? And how exactly would card counting even work on your platform when the shuffle mechanism is fully automated and not physically trackable? Your own explanation admits my account was only "flagged by the provider," not proven guilty of anything, and you still haven’t provided the detailed report you claim to be waiting for. Until you can present clear evidence, taking my winnings and suspending my account feels arbitrary and unfair. I request that my account be reinstated and that my legitimate winnings be paid out without further delay.

Thank you for your response, Winna Casino.

We appreciate the clarification provided so far. Since the account suspension and payout revocation were based on a flag from the game provider, it will be important for us to review the detailed report you mentioned. Please forward the full provider report to my email as soon as you receive it, so we can examine the evidence and proceed with an informed assessment of the situation.

To the player: thank you for sharing your perspective. We will continue reviewing this case once the casino submits the requested documentation, and we will update the thread accordingly.

We kindly ask all parties to remain patient while we wait for the official report from the provider.

Best regards,

Hadi

hey Hadi

When I first reported my issue on Casino Guru, my balance was around 2,000 USDC. Even with the restrictions you placed on my account, I continued to use the sportsbook normally, and through regular, transparent betting my balance has now grown to 2,950 USDC. This alone shows that nothing about my activity fits the pattern of someone trying to cheat or exploit the system—if that were the case, my balance wouldn’t be increasing through legitimate wagers after the complaint was filed. I’ve been playing openly, following the rules, and building my balance through normal sportsbook outcomes. That’s why it makes no sense for my funds to be frozen or withheld when my ongoing activity clearly demonstrates that I’m a genuine player, not someone attempting any fraudulent method.