Wino Casino - 플레이어의 출금이 지연됩니다.

I requested withdrawal back in September, then eventually had email saying processed however told my bank didn't accept. They ask me to provide proof the money never went in to which I did.

Week/2 later email saying processed and their so called proof

It to this day never went in.

Again told its my bank ask them to clear my funds.

Utter nonsense they have not paid me.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Has the withdrawal amount been returned to your casino account?
• Could you please forward me the communication between you and the casino regarding the problems with your withdrawal request at [email protected]?
• What is the status of this transaction in your casino profile?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Mjhouse,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.