Crypto Loko Casino - 플레이어가 출금 한도 문제에 직면해 있습니다.

Good afternoon, I need your assistance with this casino, cryptoloco. I participated in the referral program, successfully made a referral and exchanged a 72 bonus. I won 500 with the referral but it only allows me to withdraw 72.

Buenas tardes, necesito la ayuda de ustedes con esta casino, cryptoloco, Participe en el programa por recomendación, hice una recomendación exitosa donde me canjeo los bono de 72, gane 500 con la recomendación y solo me deja retirar 72.

Dear Neli18,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Crypto Loko Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? Since when exactly is this issue ongoing? When was the last time you contacted the casino regarding your case? I will be waiting for your reply patiently.

Best regards,

Nick

But since it's only 72 that I can withdraw

Pero según es solo 72 que puedo retirar

Reference Commission

3.1. Referrers will receive a $72 cash commission for each successful referral, which will be instantly credited as bonus money to the referrer's claimable earnings balance once the referral has been deemed successful.

3.2. Referrals can claim a minimum of $50 and a maximum of $250 of their claimable earnings in a 7-day period, and up to a maximum of $1,008 in total. No further commissions will be earned once claimable winnings reach this amount.

3.3. Claimable winnings come with a 1x wagering requirement and a maximum withdrawal limit of $1,008. Once the playing requirements are met, funds can be withdrawn.

Comisión Referente

3.1. Los recomendadores recibirán una comisión de $72 en efectivo por cada referido exitoso, que se acreditará instantáneamente como dinero de bonificación al saldo de ganancias reclamables del recomendador una vez que la recomendación se haya considerado exitosa.

3.2. Los recomendadores pueden reclamar un mínimo de $50 y un máximo de $250 de sus ganancias reclamables en un período de 7 días, y hasta un máximo de $1,008 en total. No se ganarán más comisiones una vez que las ganancias reclamables alcancen este monto.

3.3. Las ganancias reclamables vienen con un requisito de apuesta x1 y un límite máximo de retiro de $1,008. Una vez que se cumplan los requisitos para jugar, los fondos se pueden retirar.

And according to the casino my recommended casino what you can withdraw the 1008 maximum profit

Y según el casino casino mi recomendado lo que puede retir los 1008 máximo de ganancia

5. Referral Rewards

5.1. Referrals will receive an exclusive coupon code for a free $122 chip when signing up through the referrer's referral link. No deposit required to claim.

5.2. This free chip is valid for slot games only and comes with a 40x wagering requirement, a maximum withdrawal limit of $55 and can be claimed only once if the player has not made any real money deposits.

5. Recompensas por recomendación

5.1. Las referencias recibirán un código de cupón exclusivo para un chip gratis de $122 al registrarse a través del enlace de referencia del recomendante. No se requiere depósito para reclamar.

5.2. Este chip gratis es válido solo para juegos de tragamonedas y viene con un requisito de apuesta de 40x, un límite máximo de retiro de $55 y se puede reclamar una sola vez si el jugador no ha realizado ningún depósito de dinero real.

These are the casino's terms... for evaluation...!!!

Son los términos del casino... para la evaluación...!!!

?

Thank you Neli18 for all the information provided. I will now forward your complaint to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Neli18,

I'm Michal and I have taken over your complaint. I have reviewed your case and I will contact the casino to shed more light on this.

We would like to invite Crypto Loko Casino to join the conversation.

Dear Crypto Loko Casino,

Can you please provide information on why the player is allowed to withdraw just $72?

If the information can't be shared publicly, please send it to michal.k@casino.guru

Greetings all,

We are having the situation closely reviewed by the head of our approvals department and will comment further here when we have more information.

Best wishes,

Crypto Loko

Hello Michal, Cryptoloco...!!! Well here we wait for new information, thank you and best regards to all...

Hola Michal, Cryptoloco...!!! Bueno aca con la espera de una nueva información, Gracias y los mejor para todos saludos...

Greetings all,

Thanks for your patience, there was indeed an error on the part of the approvals department regarding maximum cashout for the free chip in play at the time of the win. The issue has been addressed internally and the balance of the funds were reinstated then approved for withdrawal, we should see payment going out via Bitcoin in the near future. Let us know when that comes in Neli18.

Best wishes,

Crypto Loko

Hi thanks..!! Once received in my wallet I will know...

Hola, gracias..!! Una ves recibida en mi billetera lo ago saber..

Thank you for your response and the provided information, Crypto Loko Team.

Dear Neli18,

I'm glad the situation has been clarified and you will receive your winnings. Please let me know once you receive the funds so that we can consider this complaint to be resolved.

Hello Michal, once I receive the deposit I will inform you...!!! Thank you

Hola Michal una ves recibido el deposito lo informo..!!! Gracias

Hello Neli18,

Could you kindly inform me whether you have received the funds?

Hello Michal. No, I haven't received the payment yet... still waiting...!!!

Hola Michal. No todavía no recibí el pago.. ala espera todavia...!!!

Greetings all,

Payment was sent to the confirmed Bitcoin address on the 22nd of February and is marked delivered in Blockchain Explorer. Definitely check your wallet Neli18, we see it in there.

Best wishes,

Crypto Loko

Hello, how are you? Well, can you provide me with the deposit information, the Txid and address. So that I can complain to the platform, because I have not received anything.!!! In fact, I was talking to support and they never informed me of this and even told me that the withdrawal would be sent in the next 7 to 10 days. And yesterday I spoke to support again, they asked me for my BTC address, SO THAT THE WITHDRAWAL CAN BE PROCESSED FASTER. IN 24 TO 48 HOURS. He also did not inform me that the withdrawal had already been successfully processed...!

Hola que tal.!!!, bien bueno me puede proporcionar la información del deposito, el Txid y dirección. Para que pueda reclamar ala plataforma, por que no eh recibido nada.!!! De hecho estuve hablando con el soporte y ellos en ningún momento me informaron esto y más me dijeron que el retiro se enviaría en los próximos de 7 a 10 días. Y ayer hable nuevamente con el soporte, me pidió mi dirección de BTC, PARA QUE EL RETIRO SE PROSECE MAS RAPIDO. EN 24 A 48 HORAS. tampoco me informó que el retiro ya se avia proceso con éxito...!

CRYPTOLOCO, IF YOU PASS ME INFORMATION, I WILL COMMUNICATE WITH THE PLATFORM.

CRYPTOLOCO, SI ME PASA INFORMACION , YO ME COMUNICO CON LA PLATAFORMA.

Greetings Neli18,

The deposit transaction is not noted in the player account, thus the confusion with customer service. We spoke directly with the payouts department on your behalf to expedite things per your request and funds were sent to your registered Bitcoin address shortly after approval of the withdrawal: 1GYKfJejxdSsKW335dcCZ4RThBtscYL9CC

We have confirmed delivery as well.

Best wishes,

Crypto Loko

Hello, after claiming to the platform, I finally received the payment to my BTC wallet. THANK YOU CRYPTOLOKO. Casinoguru thank you very much for the help MICHAL. Greetings.

Hola, después de reclamar ala plataforma, finalmente recibí el pago ami billetera de BTC. GRACIAS CRYPTOLOKO. Casinoguru muchas gracias por la ayuda MICHAL. Saludos.

Great news, Neli18. I'm glad to hear that you successfully received your winnings.

As the complainant confirmed they have received the funds, we consider this complaint to have been successfully resolved. We will now close it as "resolved" in our system. I would like to thank both parties for their cooperation. Please do not hesitate to contact us if you encounter any problems with this or any other casino in the future. We are here to help you.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review and any suggestions you may have to improve our complaint resolution and mediation process would be greatly appreciated. Your feedback could prove helpful to others who are considering contacting us about any online casino-related issues.

Thank you in advance for your time. 

Best regards,

Michal

Casino.Guru