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I won at this casino after using and completing a free bonus spin ($ 5 without deposit) $ 41, 79 and over 12 days have passed and I have not received my winnings! I have sent the documents they asked me for but I have not received any response since then! Also this casino sends me some deposit bonus via email but I do not intend to use them as long as they do not pay me! The live chat when I ask I will never get paid they tell me they don't know why this is only the internal department of the casino and they also tell me that they will answer me but I don't get any answer! Finally this site in its terms writes that withdrawals are made automatically (at certain withdrawal amounts) 2 times a day but when I asked why they don't apply this rule so that I can get my winnings soon, they tell me that they don't have specific days and times when they send the money! So until I get my payment I will say that this casino does not pay

Κέρδισα σε αυτό το καζίνο μετά από χρήση και ολοκλήρωση τζιραρίσματος δωρεάν μπόνους (5 δολάρια χωρίς κατάθεση) 41, 79 δολάρια και έχουν περάσει πάνω από 12 μέρες και δεν έχω λάβει τα κέρδη μου! Έχω στείλει τα έγγραφα που μου ζητήσαν αλλά δεν έχω πάρει καμία απάντηση από τότε! Επίσης αυτό το καζίνο μου στέλνει κάποια μπόνους κατάθεσης μέσω εμαιλ αλλά δεν έχω σκοπό να τα χρησιμοποιήσω εφόσον δεν με πληρώνουν! Το live chat όταν ρωτάω ποτέ θα πληρωθώ μου λένε πως δεν ξέρουν γιατί αυτό το αναλαμβάνει αποκλειστικά το internal department του καζίνο και επίσης μου λένε πως θα μου απαντήσουν αλλά δεν παίρνω καμία απάντηση!Τέλος αυτό το σάιτ στους όρους του γράφει πως οι αναλήψεις γίνονται αυτόματα ( σε συγκεκριμένα ποσά ανάληψης ) 2 φορές την ημέρα αλλά όταν ρώτησα γιατί δεν εφαρμόζουν αυτό το κανόνα ώστε να λάβω σύντομα τα κέρδη μου, μου λένε πως δεν έχουν συγκεκριμένες μέρες και ώρες που στέλνουν τα λεφτά! Οπότε μέχρι να λάβω την πληρωμή μου θα λέω πως αυτό το καζίνο δεν πληρώνει 

Dear Νικόλαος,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand it correctly that you have requested your withdrawal on 10th of April? Which payment method you have opted for?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still if you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you in advance for your reply.

Best regards,

Petronela

My withdrawal has been pending for 13 days and I have not received any response for the documents I have sent! I will wait for 14 days to pass so on Monday I will inform you!

Η ανάληψη μου εκκρεμεί  εδώ και 13 μέρες και δεν έχω λάβει καμία απάντηση για τα έγγραφα που έχω στείλει !θα περιμένω να περάσουν 14 μέρες οποτε την Δευτερα θα σας ενημερώσω !

Thank you very much Νικόλαος. I will be waiting for your update patiently.

Unfortunately, I still haven't received my winnings! On the casino side, I didn't receive any response via email! I spoke to the chat a few minutes ago and they told me that they would answer me, but all this time they were telling me the same thing without any result.

Δυστυχώς ακόμα δεν έχω λάβει τα κ΄έρδη μου!Απο την μεριά του καζίνο δεν πήρα καμία απάντηση μέσω email !Ξαναμίλησα στο chat πριν μερικά λεπτά και μου είπαν πως θα μου απαντήσουν αλλά όλο αυτό τον καιρό μου λένε τα ίδια χωρίς κάποιο αποτέλεσμα

Thank you very much Νικόλαος for your quick answer. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

This is a case of the FREE $5 for registering an account. We recently ended this promotion because of abuse. Some registered hundreds of accounts. If this player was not paid it is because he did not achieve the 40x rollover requirement on this FREE $5 bonus for new accounts. Either that or he is not a new account and we identified another account in the system with his IP. We invite the user to email for clarification if he is sure that he does not fit into these categories.

Thank you Cryptobet for the quick reply. Hi Νικόλαος, can you confirm you finished the 40x rollover requirement?

I have completed 40x and I do not have a second account! My takeover is pending!

Έχω ολοκληρώσει το 40x και δεν έχω δεύτερο λογαριασμό! Η ανάληψη μου εκκρεμεί!

I completed the 40x and the proof

Ολοκρήρωσα το 40χ να και το αποδεικτικό

Hello Nikospan - We had ALOT of issues with the FREE NO DEPOSIT $5 Bonus offer for new accounts and by that I mean a TON of fraud with users making hundreds of accounts at times to take advantage. For that reason we discontinued it on April 12. Also note that automatic withdraws do not apply to the FREE NO DEPOSIT $5 Bonus for new accounts as we need to verify a few things due to the abuse of the program.

Also, we are are pleased to inform you that your payment has been made as we have verified that you have achieved the rollover requirement on the FREE $5 Bonus for a new account. We apologize for the confusion but please understand since this is a FREE NO DEPOSIT BONUS with no restrictions that it has attracted many with hundreds of different accounts trying to take advantage. We will not be offering this again. The remaining bonus offer is 100% bonus on deposit.

Nikos - Please confirm payment received. Thank you.

Hi Νικόλαος,

Can you confirm you received the payment?

I received the payment! Thanks!

Έλαβα την πληρωμή! Ευχαριστώ!

Congratulations Νικόλαος, thank you for using the Casino Guru complaint resolution center. I'm glad to hear you received your winnings. I will now mark the complaint as 'resolved' in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. 

Best regards,

Peter