CryptoRush Casino - 플레이어의 탈퇴가 지연됩니다.

Hello, I have been waiting for 3 weeks for my withdrawal to come to my wallet. In the history of withdrawals it is marked completed, but the money has not come. The casino does not answer me in chat or by mail. Please help to sort out this issue

Dear Risk, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

Yes, i have made withdrawals before

No KYC was asked

No bonus were used

I just think it was technical error, that i havent recieved my withdrawal, but the problem is casino not responding me properly about my issues via mail/chat

Thank you very much, Risk, for providing all the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Risk,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite CryptoRush Casino representative to join this conversation.

Dear CryptoRush Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

Dear Risk, 

The casino representative informed me outside of this thread, that your problem has been resolved.

Could you please confirm, if you have received the withdrawal?

Thank you.

Dear Risk,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.