Cyber.bet Casino - 플레이어의 계정이 정지되었습니다.

I made my registration at the end of last month, I deposited $ 100 and they gave me another $ 100 bonus, a few hours later I deposited $ 100 again, I had $ 300 and after several bets I managed to win up to $ 2400 fulfilling the x20 rollover, I decided to leave to bet to withdraw all my money, perform all the verification steps, which were 3, driver's license, ID, and Address. Later, when I requested the withdrawal of my money, they REJECTED IT, they asked me for a selfie with an ID, a video call on Skype, which I made and a few hours later I receive an email informing me that my account was blocked.

Hice mi registro a final del mes pasado, deposite 100$ y me dieron otros 100$ de bono, unas horas después volví a depositar 100$, tenia 300$ y después de varias apuestas logre ganar hasta 2400$ cumpliendo el rollover x20, decidí dejar de apostar para retirar todo mi dinero, realice todos los pasos de verificación, que fueron 3, carnet de conducir, DNI, y Domicilio. Posteriormente al solicitar el retiro de mi dinero LO RECHAZARON, me solicitaron selfie con ID, una videollamada por Skype, la cual realice y unas horas después recibo un correo informándome que mi cuenta fue bloqueada.

Dear Antonio,

Thank you very much for submitting your complaint and forwarding all the relevant screenshots. Do I understand correctly that this case is related to a sports betting?

As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru. Please let me know how you would like to proceed.

Thank you very much for your understanding.

Best regards,

Petronela

Thank you very much, Antonio, for your email. Since you have confirmed that the issue is purely related to sports betting, I’m afraid we won’t be able to help you.

I’m truly sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. As I mentioned earlier, since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind of dispute or judge it appropriately, we are forced to reject your complaint at the end. I really wish I were of more help.

I contacted the casino requesting more information and will continue our communication via emails.