Cyber.bet Casino - 플레이어의 계정이 폐쇄되었습니다.

Dear CasinoGuru! 

I registered and deposit 200€ with the welcome offer on August 17th. 

I played single bets as in the terms, fulfilled the wager and I won 3.700€. 

Now I had to make a selfie with passport, the cyber.bet ticket and time, what was very annoying, but okay I did it.

After that I got an email:

Your account has been frozen for our security service checking. For results, you will need to write on email: support@cyber.bet after 02.03.2022 or wait for the answer on your mail.

I saw on AskGamblers that I‘m not the first that receives this email, so I think this is possible scam and you have to report this to the international police for cyber crime. Together we are strong.

Ice Gaming N.V. (Company Number 148082)

Perseusweg 27 A

Curaçao

is the company.

Hello Thomas,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Could you please clarify when exactly was your account closed? Do I understand correctly that you have never received confirmation regarding successful verification?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear Thomas,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.