DiceBet Casino - 플레이어의 출금이 지연되고 있습니다.

hello there.

I been trying to withdraw my funds for the last 2 weeks, live support keeps making excuse and rejects all of my withdraws. Help me out please. Best regards

Dear jakaman125,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation.

Could you please advise if you made any successful withdrawals before?

Have you passed the full KYC verification?

Have you accumulated your winnings with or without an active bonus?

What explanations have you received from customer support after your withdrawals were canceled?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

hello there!

no i didn't. they rejected all 15 of mine. I have yes, i have sent all the documents they asked me for, they never even replied.

No bonus used what to ever. They always told me it's something on their end that is cancelling the withdraws, and their department was fixing it. but its been 2 months now, and they keep copy pastying the same answer, not giving any new details, just delaying on purpose.

best regards, please help me out.

Thank you very much, jakaman125, for providing all the necessary information. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear jakaman125,

I'm Kubo, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the DiceBet Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear DiceBet Casino,

Could you please provide detailed information regarding this case and explain the reasons behind the delay in the player's withdrawal? Can you clarify the specific reasons for rejecting all of the player's withdrawal requests?

Thank you in advance for your response!

Best Regards,

Kubo

Hello everyone,

Dear Casino Guru Team,

Thank you for your attention to this matter.

We would like to clarify that the player’s requested withdrawals are comprised of winnings from sports betting. It is important to note that not all of the player’s withdrawal requests were rejected. The rejections that did occur were due to suspicious nature of the sport events on which bets were placed, which required a thorough extended investigation.

Currently, one of the player’s withdrawals has been successfully processed, and we are in the process of approving the remaining requests. We appreciate player's patience and understanding as we work to resolve the pending withdrawals.

Best regards,

DiceBet

Dear jakaman125,

I regret to inform you that, since your issue is primarily related to the sports betting section of DiceBet Casino, we are unable to provide the necessary assistance in this case. Unfortunately, we do not currently have a dedicated department to address issues related to sports betting, and therefore, we are unable to offer the expert perspective needed to conduct a thorough and detailed investigation of your case.

If you have any further questions or discrepancies, or encounter any issues with this or any other casino, please do not hesitate to contact us again.

Thank you for your understanding.

Best Regards,

Kubo