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The casino does not pay my winnings

Kasino ei maksa voittoani

Dear Jouni,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise which payment method you have opted for and if it has been your first withdrawal request in this casino? How many days ago did you request it?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive your delayed withdrawal. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

I finally got my money

Sain lopulta rahani

Great news. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much Jouni for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.