EuroBets Casino - 플레이어는 우승 상금을 아직 받지 못했습니다.

I deposited $25 twice and won a few hundred dollars. I cashed out but noticed after a whole day the money never arrived. I get back on their site and text the support chat and was told to wait another 24-48 hours. I reached out after that time frame and was told the same thing again. They have on their website that their withdrawals are instant. This is not true. All of their support staff are very nice until this issue occurred. Now everyone is rude and dismissive. Stay away from here! They started ignoring me. I still haven’t been paid. They’ll tell you send emails and text random numbers with no response. It’s very frustrating, unprofessional and unacceptable. They’ll even try to have you reverse your cash out for wagered bonuses! I don’t think I will be paid. I wish I would’ve known. Be careful. I've been playing with them for years and this isn't my first cash out.

Dear maje7356,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear maje7356,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear maje7356,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.