Europa Casino - 플레이어가 KYC 인증을 완료하기 위해 고군분투하고 있습니다.

Hello,

I signed up at Europa Casino

The casino does not accept my documents.

I have uploaded an ID card and another proof of my address.

Europa Casino does not want to accept the account statement because there is no company logo on it.

Only the bank name is listed there.

I then uploaded a receipt from the health insurance company, my bank card also the driver's license, a letter from the office on eligibility and an information letter from my employer.

EuropaCasino does not accept these letters.

I've never seen anything like it.

What should I do for the casino to verify my account?

I asked the Maiö to confirm my email at least 10 times until I received it. The casino always told me that the Maiö had been sent and that you had to get it in the Spam Prener.

But it wasn't there.

Please help me.

Thank you

Hallo,

Ich habe mich bei Europa Casino angemeldet

Das Casino akzeptiert meine Dokumente nicht.

Ich habe Personalausweis hochgeladen, ebenso einen weiteren Nachweis zu meiner Adresse.

Europa Casino will den Kontoauszug nicht akzeptieren, weil auf diesen kein Firmenlogo sich befindet.

Dort ist nur der Bankname aufgeführt.

Ich habe dann ein Beleg von der Krankenkasse hochgeladen, meine Bankkarte auch noch den Fùhrerschein, ein Schreiben vom Amt zur Wahlberechtigung und ein Info Schreiben von meinen Arbeitgeber.

EuropaCasino akzeptiert diese Schreiben nicht.

Ich habe so etwas noch nie erlebt.

Was soll ich machen, damit das Casino mein Konto verifiziert?

Die Maiö zur Bestatigung meiner Emaiö habe ich 10x mind angefragt bis ich diese erhalten habe. Das Casino teilte mir immer mit, dass die Maiö Versendet wurde und im Spam Prener dein muss.

Aber da war die nicht.

Bitte helft mir.

Danke

Dear Chris,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly. It seems that the casino has a strict verification process, but it's not unusual. I would suggest contacting the casino and find out what documents exactly are required and provide them in best possible quality and as soon as possible. If all the data is correct, there should be no reason for the casino to delay your withdrawal.

Could you please advise how many days ago you have started the verification process? Lastly, please forward all the relevant communication to petronela.k@casino.guru.

Thank you in advance for your reply.

Best regards,

Petronela

Dear Chris,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.