Exclusive Casino - 플레이어는 계정을 확인하기 위해 입금을 강요 받았습니다.

 wagered the bonus without depositing  and when trying to verify I was told to deposit

 превъртял бонуса без депозит  и при опит за верификация ми казаха да депозирам

Hello dagoduhate,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Exclusive Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents and the casino may request you to deposit in order to verify your payment method.

Looking forward to your answer.

Regards,

Nick

Dear dagoduhate,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.