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9 day for whitdraw and not payed

Dear Luca

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if it were your first withdrawal attempt in this casino? Have you received any payment receipt or a reference number for the transaction from the casino? If yes, please forward it to nikolas.b@casino.guru.

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive your delayed withdrawal. Looking forward to hearing from you. Thank you in advance.

Best regards,

Nick

Dear Luca,

We haven't receive any answer from you. Please note, if you will fail to respond to us within the next 7 days, your complaint will be rejected.

Best regards,

Nick

We are now rejecting this complaint as the player is non-responsive.