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I’ve been trying to get in contact with someone in email, but no one doesn’t have the time to respond or notify me about the situation or about mileage wrong. I said multiple emails and multiple chat conversation with some agents they see me didn’t care about what I had going on, I have screenshots of the conversations and emails that I sent

Dear jhernandez888999,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

That’s understandable but I deposit 25 in order for me to get 100 so I went out my way in order to get that hundred of them get like every other sites when you deposit and withdraw bitcoin

For some reason the casinos got in contact with me telling me that I’ll be receiving my withdrawal within 14 days and still got me questioning why is it taking so long and why is it taking that long? If I withdrawn with the bitcoin address

Dear jhernandez888999,

Have you received your withdrawal from the casino yet?

Dear jhernandez888999,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.