FatPirate Casino - 플레이어의 상금이 누락되었습니다.

I wagered €400 with the €10 bonus. I was on €350, which I should have withdrawn, but suddenly the amount was gone and I only had €50 in my account. I even have screenshots of it.

There is a balance of 300€ missing from the account.

please help.

Ich habe mit dem 10€ Bonus den Wager umgesetzt von 400€. War auf 350€ was ich Auszahlen könne müssten, auf einmal war der Betrag weg und nur 50€ auf dem Konto habe sogar Screenshots davon

es fehlen 300€ auf dem Konto.

bitte um Hilfe.

Dear smurfpetar,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please send me a link or a screenshot of the bonus you activated and played with? Was it a deposit bonus, or a free no-deposit bonus?

Am I correct in understanding that the balance of 300€ disappeared from your account after you finished wagering the bonus?

Have you contacted customer support to ask why your balance was voided?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Good day, after reading the bonus conditions in detail, it is a mistake on my part that the amount was deducted. This is normal as you can only achieve a maximum of 5x.

Please close the case.

Greetings Carl

Guten Tag nach ausführlichem durchlesen der Bonus Bedingungen ist es ein Fehler meinerseits das der Betrag abgezogen wurde ist normal da man nur ein 5x maximal erreichen kann.

bitte schließen sie den Fall.

grüsse Carl

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.