FavoritoBet Casino - 플레이어의 지급이 지연되었습니다.

I have an issue with getting payment from the casino.

As casino informed me via email my withdrawal request was completed on 12.03.2025 but I still haven't received amount to my wallet. Transaction has status completed in my casino profile as well. For withdrawal method I used my crypto wallet address. It usually takes some hours to get payment in crypto currency.

I am trying to contact casino via email and special contact form on the website but still didn't get any reply from them.

I count on your help in this matter.

Sincerely,

Erika

Dear Pulina,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

To assist you further, could you please clarify the following:

1. Could you confirm the exact date and amount of your withdrawal request?
2. Was there any specific message or reason provided by the casino regarding the delay or rejection of your withdrawal?
3. Could you please provide a screenshot of the current withdrawal status from your account or any communication you’ve received regarding the request?

Please forward any relevant communication to petronela.k@casino.guru.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Dear Petronela,

I requested withdrawal on 02.02.2025. It was pending more than a month. I was contacting support via chat and email. I forwarded emails to you. Finally as casino informed withdrawal was completed on 12.03.2025 but money still didn't arrive to my account.

Thank you very much, Pulina, for providing all the necessary information. I will now transfer your complaint to my colleague, Jana (jana.k@casino.guru), who will be at your assistance. I wish you the best of luck and hope your issue is resolved to your satisfaction in the near future.

Dear Pulina,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite FavoritoBet Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

Hello everybody. Thank you for bringing this to our attention.

We have reviewed the case of the player (email: erikapaolaop82@gmail.com) and we can confirm that the withdrawal was successfully processed on March 12, 2025, at 09:39:56 via Coinspaid using USDT (TRC20) in the amount of $551.02 (536.88 EUR).

The transaction has been fully completed on our end, and any further delays or issues related to receiving the funds are outside of our control, particularly when it comes to blockchain transactions. If the player provided an incorrect wallet address or experienced issues with their personal crypto wallet provider we are unfortunately not responsible for those circumstances.

Additionally, we have already clarified the situation directly, including with the streamer agent through whose stream the player originally joined our platform.

All relevant internal checks confirm successful processing, and no errors occurred on our side.

We consider this matter closed.

Best regards everybody,

Melina

Dear all,

I kindly ask the casino representative to provide transaction hash - TxID. In this case I will be able to check it from my side.

Best regards

Erika

Dear FavoritoBet Casino representative,

could you please provide the player with the information that she needs in order to be able to check the transaction on her side?