FEZbet Casino - 플레이어의 탈퇴가 지연되었습니다.

On July 18, I submitted a request to withdraw funds amounting to 2000zl. As of July 24, my withdrawal status is still under review, even though I was told it would take three days. I haven't even completed the verification process yet. The support chat is absurd; it feels like I'm talking to bots, not real people. Other than the phrase "please wait a little longer," they're not saying anything...

18.07 оставила запрос на вывод средств 2000zl, на данный момент на 24.07 мой статус вывода на рассмотрении,хотя было сказано что это займет 3 дня, я даже не прошла еще верификацию. Чат поддержки это какой то бред, такое чувство что там общаются не люди а боты. Кроме фразы «подождите еще немного» ничего не говорят…

Hello lyuda2904,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with FEZbet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

If it can be called confirmed without going through verification, then yes.

Immediately on the same day. Accumulated winnings in real money.

The last conversation was yesterday, I asked why my request was being processed for so long and they told me, wait a little longer

Если её можно назвать подтвержденной без прохождения верификации то да.

Сразу же в тот же день. Накопила выигрыш реальными деньгами.

Последний разговор был вчера, я спрашивала почему так долго мой запрос в обработке а мне говорят , подождите еще

Hello lyuda2904,

As the recommended period for any withdrawal is 14 days, please let me know by the end of the week if it has been received.

Received

Получен

Dear lyuda2904,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru