Fishka Casino - 플레이어가 상금을 회수하기 위해 고군분투하고 있습니다.

Hello, I have a problem with the selection in this casino, they ask me for 379 €, but they do not want to withdraw it from the win, they wrote me that I have to deposit the money there. It feels like a scam to me. And the 12% I get a lot of winnings, they still take fees when depositing. And otherwise they can't help me, the willingness in that casino is unbelievable.

Zdravím mám problém s výberom v tomto kasíne, žiadajú odo mňa 379€, ale z výhry mi to nechcú stiahnuť, napísali mi že tie peniaze tam musím vložiť. Príde mi to ako podvod. A tých 12% mi príde veľa z výhry, ešte aj pri vklade si berú poplatky. A inak mi nevedia pomôcť, ochota v tom kasíne neuveriteľná.

Dear Ales,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. I hope I understand correctly that you have been asked to pay a processing fee for your requested withdrawal.

Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you completed KYC verification successfully? Have you withdrawn any funds from this casino in the past?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

Meanwhile, I would strongly recommend against paying any processing fees as we came across a very similar casino in the past, using the same suspicious tactics.

I hope we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hello,

I also sent a message, but I'll write it here as well.

Yes, you understood the complaint correctly and did not ask for anything like KYC verification. And I have to point out that I haven't picked up a casino in the past.

B *****

Zdravím,

Poslal som aj správu, ale napíšem to aj sem.

Áno,sťažnosť ste pochopili správne a o nič také, ako KYC overenie má nežiadali. A musím zdôrazniť, že v minulosti som z kasína nevyberal.

B*****

Could you please send me the communication between you and the casino? At the same time, I absolutely do not recommend paying withdrawal processing fees.

Thank you in advance.

Mohli by ste mi prosím zaslať komunikáciu medzi Vami a kasínom? Zároveň absolútne neodporúčam platiť poplatky za spracovanie výberu.

Ďakujem Vám vopred.

Thank you, I sent the above-mentioned communication with the casino above.

Ja ďakujem vám, vyššie som poslal spomínanú komunikáciu s kasínom.

Thank you very much for forwarding the conversation. I checked the casino's Terms and Conditions again and found this:

"In case of questions about the return and withdrawal of transactions to their rightful owner, all costs and commissions are paid at the expense of the recipient.

The Company does not compensate conversion costs and other services when withdrawing funds. Bank services when withdrawing funds range from 5% to 15% of the transaction amount. "

In any case, I would like to emphasize once again that we do not recommend that you send money for any casino transfer fees. This is how online casinos do not work.

I will now transfer your complaint to my colleague Jozef, who will try to contact the casino and help you get to your win. Good luck.

Ďakujem Vám veľmi pekne za preposlanie konverzácie. Skontrolovala som opäť Obchodné podmienky kasína a toto som našla:

"In case of questions about the return and withdrawal of transactions to their rightful owner, all costs and commissions are paid at the expense of the recipient.

The Company does not compensate conversion costs and other services when withdrawing funds. Bank services when withdrawing funds range from 5% to 15% of the transaction amount."

V každom prípade by som chcela ešte raz zdôrazniť, že neodporúčame aby ste posielali peniaze za akékoľvek prevodové poplatky kasínu. Takto online kasína nefungujú.

Presuniem teraz Vašu sťažnosť na kolegu Jozefa, ktorý sa pokúsi skontaktovať kasíno a pomôcť Vám aby ste sa dostali k Vašej výhre. Prajem veľa šťastia.

Thank you, I'll wait to see what can be done about it.

Ďakujem budem čakať, čo sa s tým bude dať urobiť.

Hi Ales.

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

As Petronela has mentioned, we highly do not recommend sending them any money. If they wish, so they should deduct it from your current balance.

Ales, I have managed to communicate with the casino representative. Unfortunately, they have rejected to cooperate. Please, could you explain how you find out about this casino?

Yes, this casino was recommended to me by a guy from the instagram who boasted about his life and he also gave me a so-called algorithm about how he wins in casinos, which I used and came out successfully. He wanted a 30% commission from me. That was all he asked for. The problem arose when I wanted to withdraw money. And yet there he had clearly stated that he could not play because his accounts were blocked. So he just wanted a commission from me, which didn't bother me. But he was obviously a fraud.

Áno, toto kasíno mi odporučil jeden chlap z instagramu, ktorý sa chválil svojim životom a o tom ako vyhráva v kasínach, dal mi aj takzvaný algortimus, ktorý som použil a úspešne vyšiel. Chcel odo mňa 30 % províziu. To bolo jediné, čo po mne žiadal.Problém nastal vtedy, keď som si chcel peniaze vybrať. A ešte tam mal jasne udané, že on nemôže hrať pretože mu blokujú účty. Tak chcel odo mňa len províziu, čo mi nerobilo problém. Ale očividne to bol podvodník.

Can you at least somehow stop the casino before they deceive and deceive other people? I put € 150 in there, just because they asked me to put 3 deposits there and he could withdraw money, but there were other problems with the withdrawal, as you already know.

Viete aspoň nejak zastaviť to kasíno, než oklamú a podvedú ďalších ľudí? Ja som tam vložil 150€, len kvôli tomu lebo ma žiadali aby som tam vložil 3x deposit a mohol vytiahnuť peniaze ale pri výbere ako už viete, tak nastali ďalšie problémy.

Dear Alex.

Be aware that in our communication with casino support, we received the confirmation of your story. Unfortunately, they rejected the cooperation in the complaint resolution. 

Since the casino requires you to do something which is the complete opposite of the standard and not backed by their T&Cs (although they keep mentioning it). We consider their behaviour as fraudulent, and I am closing the case accordingly.

The casino is an unlicensed operator with a very bad reputation on our site. In the future, I highly recommend you to choose a licensed brand with at least a very good reputation. You should avoid similar problems, but also in case of any problem, the resolution would have a much bigger chance of success.

This complaint will additionally affect their reputation on our website. Let me know if you have any questions or require further assistance. 

Best regards, Jozef

jozef.k@casino.guru