Frumzi Casino - 플레이어의 출금이 지연되고 충분하지 않습니다.

Hey

so I waited for my withdrawals to arrive for one month now. Because you are only allowed to withdraw certain amounts depending on the VIP lvl mine is currently vip lvl 2. This means that I can withdraw a max of 500€ and a total max of 3 withdrawals at the same time. So I had 3 withdrawals in line. I received my first withdrawal yesterday. The other 2 I’m still waiting it’s almost 4 weeks now and still waiting for the money. I choose bitcoin for withdrawal funny thing is they only send me 450€ instead of 500. Everytime I texted the support they always tell me that I need more patience and that send an email to their financial department. They always tell me everything is good with my withdrawal process. I’m sick of waiting. This casino is a scam rly. Can you guys help me ?

btw no kyc required

no bonus that I used

no free spins that I used

withdrawal at 28.11 29.11 and 30.11

please help me

i want mycmoney

Dear Maxikingh,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Frumzi Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Other than the withdrawal received yesterday, have you made any successful withdrawals from the casino in the past?
• When was the last time you were in contact with customer support and what response have you received regarding the issue?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

No I never cashed out in this website I won and after that I’m sitting here for like 4 weeks and waiting. Well good that they gave me at least the 450€ instead of nothing…

im gonna post some chats with the support. I asked them via live chat and they just said that I need more patience basically.

im gonna post screenshots that I have out of e mail traffic with them

Frumzi Responded Instantly and put down every withdrawal. The case is closed now

Dear Maxikingh,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Tomas

Casino.Guru