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Game crashed when would pay bigger jackpot

Jogo travou quando iria pagar o jackpot maior

Hello Kleber.

Thank you for contacting us with your problem. We are sorry to hear about your issues. Could you please provide us with more information? Could you please tell me which game you played? Do you have a screenshot from what happened?

Dear Kleber,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.