Gallo Casino - 플레이어의 철회가 거부되었습니다.

Hello

Has been verified and ready but the withdrawal has been hanging for so long and finally they send a message that my bank has rejected the withdrawal.

And wondering if I have another account.

Although the account they have received is 100% correct and has worked at all casinos.

Milad

Hej

Har blivit verifierat o klart men uttaget har hängt så länge o till slut skickar de ett meddelande att min bank har rejectat uttaget.

Och undrar om jag har ett annat konto.

Fast kontot de har fått är 100%rätt och har funkat hos alla casinon.

Milad

Dear milad1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, some banks reject transactions coming from gambling establishments and casinos usually have their hands tied in such cases.

Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Have you tried using an alternative withdrawal method?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi this is the first time for withdrawal got this from them but there is the truth visa or bank transfer as methods. and my withdrawal of 1000 eur is Approved + that I have one of 900 euros which is commuting.

Hej det är första gången för uttag fick det här av de men det finns sanningen visa eller bank transfer som metoder.och mitt uttag på 1000eur är Approved +att jag har en på 900 euro som är pendling.

Thank you for your reply, milad1. Unfortunately, sometimes transactions coming from gambling establishments are rejected by banks. Casinos often have their hands tied in such situations and it is necessary to use another withdrawal method/bank account.

Have you provided an alternative bank account so that the casino can try to process the withdrawal again?

If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, you can post it here.

I have given them a new account with SE BANKEN but still the same answer.

Milad

Jag har gett de ett nytt konto hos SE BANKEN men fortfarande samma svar.

Milad

Thank you very much milad1 for your cooperation. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Got this from them on Wednesday last week but so far hag not seen any money in the account.

Milad

Fick detta av de i onsdags förra veckan men hittills har hag inte sett några pengar på kontot.

Milad

I have finally received my money.

Please end the complaint.

Milad

Jag har äntligen fått mina pengar utbetalda .

Avsluta klagan tack.

Milad

Hello, Milad,

Great news! Thank you for confirming and for using the Casino Guru complaint resolution centre. I am very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Branislav, Casino.guru