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Dear elkedelana70,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem.

Please understand that if we are supposed to help your friend, they need to contact us on their behalf. We shouldn’t discuss any third-party information with you.

Please advise your friend to submit a new complaint https://casino.guru/complaints/create.

Have you had any funds withheld by the casino?

Thank you in advance for your understanding.

Best regards,

Petronela

Dear elkedelana70,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.