GGBet Casino - 플레이어는 지불에 지연이 발생했다고 주장합니다.

So I would like to write a complaint about ggbet about withdraw. So I tried to withdraw on this Monday Total of 290eur.I As I expected it was delayed, usually when I win no more then 100 eur I always get money on by neteller account. This time they said it can take up to 5 business days, so on this Friday I still didn't get my money. I asked if it was possible to cancel, it got canceled and I tried to withdraw 100 to neteller, 100 to skrill and 50 to my bank account. Again nothing, as it always takes few min to get money. I'VE had this problem with this casino, that I had to wait 2 weeks and I just got money back to my account. I really don't k kw what to do, all ways when win is bigger problems occur..

Now I am able to just withdraw 270,because casino took 20eur for withdraw that I have not received

Dear silvestrsel1995,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hmm okay, it's just that I had this issue once already, that's why I'm writing. But ok let's wait the.

Dear silvestrsel1995,

Have you received your withdrawal from the casino yet?

Dear silvestrsel1995,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.