GGBet Casino - 플레이어의 계정이 폐쇄되었습니다.

*** is my mail used in casino. I did deposit and withdraw but never received the funds which were in process and again I did deposit but my account got banned without any reason . Please help me

Hello tsriram890,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with GGBet Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

They never asked for verification.

I didn't even get 1 rupee from bonus . Nor did I even wager even 20 % of total wager. Please help get my deposit back .

I kept sending mails to them and they just say everything's checked by security department and I got aditional funds from abusing bonuses .

Common it's been 7 days now . Directly ask the casino

Hello tsriram890,

Would it be possible to forward the communication between you and the casino related to the case to [email protected] for further review?

Awaiting your response.

Regards,

Nick

I sent the communication you asked for . Please ask the casino .

Thank you tsriram890 for all the information provided. I will now forward your complaint to my colleague Peter ([email protected]) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello there,

Thank you tsriram890 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask GGBet Casino for their help in resolving this complaint. We would like to know why was the player's account blocked and what can we do to help the player receive their winnings.

Thank you!

Dear ggbet .

The maximum winnings from my bonus is the bonus amount i received. If you think I tried to cheat or something why will I place the whole 17k on a bet which won me 32k ?

When the max bonus conversion is only 10k ?

I even won that 32k on rcb .

Why would I do that when the max withdraw is 10k only.

I never wanted to abuse your promos or anything.

If you think I did please tell me once .and even please atleast give my deposited amount back it me ,it's very important to me please .

Dear tsriram890,

We are writing to inform you that your account has been permanently blocked due to a repeated and intentional violation of our site’s promotional rules.

Specifically, we have identified a pattern of behavior that constitutes abuse of our bonus offers, which is strictly prohibited under our Terms and Conditions. According to Rule 10.2:

We have the right to suspend, revoke, or cancel any refunds, payouts, winnings, or bets related to bonus funds issued by the Organizer if there is a suspicion that the Player is attempting to abuse them.

Following a thorough investigation, we found consistent actions on your account that clearly fall under this rule. These actions involved deliberate exploitation of the bonus system in a manner that goes against the spirit and fairness of our promotional offers.

Please note that decisions regarding such serious violations are final. Our team is committed to ensuring a safe and fair environment for all users, and we must act to prevent any misuse of our platform.

Thank you for your understanding.

Dear Peter,

We have sent a detailed explanation via email regarding the recent account block of the user in question. The message includes a full description of the violations, relevant rule references, and evidence of abuse related to our promotional system.

Please let us know if any additional clarification is needed.

Best regards,

GG.BET Team

Look man , I only placed some bets. And you say intentional abuse.

I didn't even wager anything.

Even more the maximum bonus withdrawl is equal to max bonus recieved.

Which might be 10,000.

But even after winning once a d getting 18k .

I did bet the whole amount once again and even won 32k .

If I want to abuse promos,why will I bet whole 17k to win 32k ? When max real money conversion is 10k .

Further more I don't even know what mistake i did . You never even told me .

And even if you think I am abusing your promos( i didn't even wager , nor got 1 rupee from bonuses) you may take away bonuses from next time .

But why/ how did you take away my deposited real money funds and why did you stop my 5k withdrawl which was in process?

https://gg.bet/news/bonuses/welcome-bonus-2024

This is the promo I used casinoguru .

They mentioned that they may take away the promotions and disqualify from future promos .

But I never had any multi account nor did any criminal activity .

I am a student and just wanted to play.

Why did you take away my own deposited funds?

Further more . In the site I'm unable to see rule as you mentioned as 10.2.

General t and c

https://gg.bet/terms-and-conditions

Rules of bonus I got

https://gg.bet/news/bonuses/welcome-bonus-2024

Rules of general betting bonus

https://gg.bet/betting-bonus-conditions

Dear Peter ,

Nowhere did they mention anything about taking away my deposited real money .

Even more I don't think I did anything wrong as i previously explained

One more thing I have to mention is that , only the bonus amount should be wagered 12 times not the deposit.

Thank you for providing me with the information GGBet Casino representative.

Dear tsriram890, could you clarify if you used your bonus to bet on sports events? Thank you in advance!

Yes . And even more , I sent all the terms and conditions to you . They just can't take away my real m

Deposited funds .I know that you are not specialists in sports department. But just help me get my deposited real money funds .

Even more I never wagered the bonus . So please help me get my real money .

Dear tsriram890, unfortunately, we don't have a branch dealing with sports betting yet. We wouldn't be able to advise you correctly as we don't have enough insight into sports betting, and we wouldn't be able to judge competently all the pros and cons, therefore, we have to reject your complaint.

Thank you for your understanding.

If you run into any issues with this or any other casino regarding casino games in the future, don’t hesitate to contact us.

Best Regards,

Peter