GGBet Casino - 플레이어의 상금이 압수되었습니다.

Hello,

I deposited 273 euros into ggbet with a 110 percent bonus.

After wager fulfilment, I was able to request a payout of 769 euros.

The payout was cancelled, citing that I had abused bonuses.

Unfortunately, no further details were provided.

I am fully verified and this is not my first withdrawal

hallo

ich habe bei ggbet mit einen 110 protzent bonus 273 euro eingezahlt.

nach umsetzung des wagers konnte ich 769 euro zur auszahlung beantragen.

die auszahlung wurde storniert und mit der begründung ich hätte bonusse misbraucht.

leider nennt man mir keine weiteren details.

ich bin voll verifiziert und es ist nicht meine erste auszahlung

Dear wolfram49,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please send me the link or the name of the bonus you activated?

What types of games did you play?

Please forward all the relevant communication between you and the casino regarding the cancellation of your payout to veronika.l@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

It was a 110 percent bonus that I activated with a bonus code.

max cashout x3 of received bonus (900 euro max cashout) 300 euro bonus I had 769 euro I had after wagering.

Unfortunately I don't have a link to the bonus.

games: patricks magic field (evoplay) and head & tails (bgaming) both allowed with bonus money

games that are not allowed are automatically blocked.

I sent you live chat screenshoot

es war ein 110 protzent bonus den ich per bonuscode aktiviert habe.

max cashout x3 des erhaltenen bonus (900 euro max cashout) 300 euro bonus hatte ich 769 euro hatte ich nach nach wagerumsetzung.

éinen link zum bonus habe ich leider nicht.

spiele:Patricks magic field (evoplay) und head & tails (bgaming) beide erlaubt mit bonusgeld

nicht erlaubte spiele werden automatisch blockiert.

live chat screenshoot habe ich ihnen gesendet

Thank you very much, wolfram49, for providing all the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello, wolfram49!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello,

Thank you for bringing this matter to our attention. We appreciate your feedback and understanding.

Upon review of your situation, we found that you had utilized a strategy during gameplay that violates our bonus terms. Specifically, when playing with an active bonus, it is prohibited to employ strategies aimed at fulfilling the bonus wagering requirements. This includes actions such as collecting scatters to gain free spins using the bonus balance and then transferring those winnings to the real balance. Unfortunately, these actions are against our policy.

In light of this, your payout request was cancelled, and it was determined that you had engaged in bonus abuse. We apologize for any confusion caused by the lack of detailed explanation in the cancellation notice.

It's important to mention that we had previously identified a similar issue during your earlier gaming activity, which led to your inclusion in the bonus abuse list. In this instance, the same strategy was employed once again, necessitating us to take measures to ensure fairness and adherence to our policies.

We understand that this situation can be frustrating, and we genuinely value your loyalty as a verified user. Please know that we are committed to maintaining a fair and transparent gaming environment for all our players.

Thank you for your response, GGBet Team!

It would be also very helpful if you could provide us with proofs of player's bonus abuse. You can send it to my e-mail: pavel.k@casino.guru.

I played coins (hacksaw) with real money

with the bonus patricks magic field (evoplay) and head & tails (bgaming)

all of these games do not have a bonus that can be opened later.

So your allegations are not true and I have never collected free spins or bonuses to open them later

ich habe mit dem echtgeld coins (hacksaw) gespielt

mit dem bonus patricks magic field (evoplay) und head & tails (bgaming)

alle diese spiele besitzen keinen bonus die man später öffnen könnte.

ihre vorwürfe stimmen also nicht und ich habe nie freispiele oder bonusse gesammelt um sie später zu öffnen

Hi!

We appreciate your request for additional information regarding the player's bonus abuse. We will compile the necessary proofs and documentation and promptly send them to your provided email address: pavel.k@casino.guru.

Hello, GGBet Team! Is there any approximate timeframe in which you will provide with an evidence?

GGBet Team, we have not received any proof from you, so I must close this complaint as unresolved. You can ask for the reopen at any time.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

We have reopened this complaint because we have received an e-mail from the casino with the proof. I will provide more information as soon as I will investigate the evidence.

Hello, wolfram49!

We have received enough evidence from the casino that supports you creating multiple accounts and/or colluding with other players. Therefore, your complaint is being rejected.