Golden Nugget Online Casino PA - 플레이어는 지불에 지연이 발생했다고 주장합니다.

I requested a withdrawal on Nov 9th but it was cancelled on Golden Nuggets end. I have no idea why. I have opened at least 7 different tickets with customer support asking what the issue was that was preventing me from being able to withdraw my funds. I cannot get a clear answer except for "your account is still under review". I was told it would be expedited to the internal team. However, the site will allow me to play and gamble but when I go to pull the funds out, I’m taken to a screen that says pending verification. I have also sent them 6 documents (bank statement, front/back of valid ID, SCID photo) proving my identity. I have $6000 that they will not release

Dear mastrolindsey,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.