GoSlot! Casino - 플레이어의 탈퇴가 지연되었습니다.

Stalling verification even when i send in all documents. Even send additionel documents they find reason to delay verification. Everything valid of course.

Goslot ask me to fill in questionnaire this not possible because goslot Tobias closed my account. And even goslot themself told me this not possible closed with account.

Please verify my account i send all documents driver license ,utility Bill, proof of wealth 3 Month salary.

This complies completly with KYC checks

Also process my pending withdrawal this going on for a week now.

I ask goslot to verify my account because i provided all the proof.

And process my pending withdrawal thanks.

Dear dailey123,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC account verification is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough procedure. If all the data is correct, there should be no reason for the casino to delay your withdrawal.

Subsequently, it’s quite usual for a withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. However, if you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Petronela

Still contacting them and nothing has happend

Contacted them again and they want me fill in questionnaire which i already did and was valid. And is not even possible because Goslot themself closed my account with exclusion.

They tell me to wait and nothing happens KYC team doesn't come back to me or process documents and withdrawal.

I uploaded lots of documents to prove my identity proof of ressidence , utility bills , phone number , proof of wealth 3 Month salary proof and transaction.

They dont approved while i send everything perfectly valid and complied with all request.

My withdrawal also still pending.

Lets Get this resolved please Goslot

Thank you very much, dailey123, for providing all the necessary information. I will now transfer your complaint to my colleague Martin (martin.d@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Yes hope this gets resolved awaiting Goslot there response.

Withdrawal and verification still pending

I was told by casino my account is 100percent verified now.

And withdrawal send to payment team for processing.

Will confirm here once money reached my bank account.

Hello dailey123!

From now on, I will take care of your complaint.

Thank you for all the information you have provided us with up to this point. I am delighted to see that the casino has already managed to proceed with your verification and withdrawal request.

I will extend the timer by another 7 days for you, so you can inform us once you will be able to receive your withdrawal. In case there would be any further issues, please let us know and we will contact the casino's representatives.

I can confirm goslot verified the account and payed money.

Would like to thanks Both party's involved.

Thanks casinoguru and goslot close this case.

Dear dailyey123,

Thank you for informing us with the good news. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.