GreatWin Casino - 플레이어의 출금이 지연되었습니다.

I have already deposited more than 12,000 euros in this casino and have not yet had a payout (I had brought it back every time) Now I have, since you can only pay out 1000 euros per day, 3 open payouts and 3000 in the account that I do not Can pay out because only 3 payouts are allowed there ^^

That alone is actually a cheek but ok I could live with that if the payouts are processed quickly but unfortunately that is not the case.

Bank transfer 1-3 working days then it was said 3- 5 working days that

In the live chat I was told to write to Vip Mail, they can speed up my payouts.

Yesterday I was assured by email that I would get my first payout on the same day, unfortunately nothing happened...

Also, I was told in chat that this is the first of the 3 payout tongues under consideration.

Means I have to wait another 5 days for each 1000 euro payout, which then bites with the monthly payment limit of 15 000 euros, you can't reach that in 2 months.

I also don't know what there is to check for so long I've been a good depositor I haven't used any bonus and only played 5 slots. My account is verified too.

I haven't gotten a reply from Vip Mail since yesterday.

Ich habe schon über 12 000 Euro in diesem Casino eingezahlt und hatte noch keine Auszahlung ( hatte ich jedes mal wieder zurück geholt) Jetzt habe ich , da man ja nur 1000 euro pro Tag Auszahlen kann 3 offene Auszahlungen und 3000 auf dem Konto die ich nicht Auszahlen kann weil auch da nur 3 Auszahlungen erlaubt sind ^^

Allein das ist eigentlich schon eine Frechheit aber ok damit könnte ich leben wenn die Auszahlungen dann auch zügig bearbeitet werden aber das ist leider nicht der fall.

Banktansfer 1-3 Werktage dann wurde gesagt 3- 5 Werktage das

Im Livechat wurde mir gesagt ich soll an Vip Mail schreiben die können meine Auszahlungen beschleunigen.

Gestern wurde mir per Mail zugesichert das ich meine erste Auszahlung am selben Tag bekomm, passiert ist leider nichts...

Außerdem wurde mir im Chat gesagt das das die erste der 3 Auszahlzungen in Prüfung ist.

Bedeutet ich muss pro 1000 Euro Auszahlung auch noch 5 Tage warten was sich dann aber mit der Monatlichen auszahlgrenze von 15 000 euro beisst, das ereicht man ja dann in 2 Monaten nicht.

Ich weis auch nicht was es so lange zu Prüfen gibt ich bin guter einzahler gewesen ich habe keinen Bonus genutzt und nur 5 Slots gespielt. Verifiziert ist mein Konto auch..

Von der Vip Mail erhalte ich seit gestern auch keine Antwort mehr..

Dear mhockey,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Hello 🙂 I am already verified.

and my payout, which was supposed to leave the house today, was canceled on the grounds that my payment service provider (bank) rejected it.

It is the same withdrawal method that was used to deposit.

After phone consultation with my bank nothing was rejected.

So the first 1000 euros are back in my gaming account and I had them paid out again.

In the live chat you just apologize but don't find a solution to the alleged problem. Depositing was also easy.

Attached are the two screenshots

Cheers and thanks for the help

Hallo 🙂 verifiziert bin ich bereits.

und meine Auszahlung die heute das Haus verlassen sollte wurde storniert mit der Begründung mein Zahlungsdienstleister (Bank) hat diese abgelehnt.

Es ist die selbe Auszahlungsmethode mit der eingezahlt wurde.

Nach Tel Rücksprache mit meiner Bank wurde nichts abgelehnt.

Die ersten 1000 Euro sind also zurück auf mein Spielkonto und ich hab sie erneut auszahlen lassen.

Im Live Chat entschuldigt man sich nur aber findet keine Lösung für das angebliche problem. EInzahlen ging ja auch problemlos.

Anbei die beiden Screenshots

Lg und danke für die Hilfe

By the way, almost every complaint from the casino is about the same thing. Always the same excuse that the payment didn't go through!

es geht hier übrigens in fast jeder Beschwerde des Casinos um das selbe. Immer die selbe Ausrede das die Zahlung nicht durch kam!

I fully understand your frustration, mhockey. However, I will set the timer for additional 7 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Hello 🙂 case was solved, the payout was set manually by the VIP team and I got my money except for the last 1000 euros, which will surely come tomorrow.

Hallo 🙂 fall wurde gelöst die Auszahlung Manuell eingestellt vom Vip Team und ich hab mein geld bis auf die letzen 1000 euro die sicher morgen kommen, bekommen.

Dear mhockey,

Could you please confirm that the entire amount was received now? Do I have your permission to close this complaint as resolved? Thank you.

Dear mhockey,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, mhockey, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru

PS: The initial disputed amount of this complaint was €6,000. Since the player confirmed previously that they received everything except for the last €1,000 a adjusted the amount to €5,000 and marked the complaint as resolved.