HappySpins Casino - 플레이어가 철회할 수 없습니다.

I won €1000 yesterday and I want to withdraw it. Unfortunately, I always get an error when paying out. The live chat is not online at all and my email has not been answered.

Ich habe gestern 1000€ gewonnen und möchte diese auszahlen. Leider wird mir bei der Auszahlung immer ein Fehler angezeigt . Der Live-Chat ist gar nicht online und auf meine E-Mail wurde nicht geantwortet.

Hello Miguel,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with HappySpins Casino. Please allow me to ask you a few more question before we would move forward.

Is this your first withdrawal request in the casino? Is your account already verified and if yes, since when? Did you use any bonus to accumulate your current winnings?

Please note that if you are not yet verified, you won't be able to withdraw and it might take up to 14 days after successful verification to receive the money.

Looking forward to your answer.

Regards,

Nick

Dear Miguel,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

Regards,

Nick

The complaint will be now rejected for the above mentioned reason.