IceBet Casino - 플레이어는 우승 상금을 아직 받지 못했습니다.

I won PLN 15,000 on one game with a verified account and ordered a withdrawal. I received this message by e-mail "I won PLN 15,000 on one game with a verified account and ordered a withdrawal. I received this message by e-mail"I'm afraid the casino wants to cheat meI will add that the entire session lasted about 10 minutes, I won the entire amount in one game and I played 100% honestly. I don't know what's going on

Dear THEPL88,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I have been waiting for my first payment for 5 days and the casino is not responding to my emails regarding checking the gaming session. I'm starting to seriously worry about the integrity of the ice bet casino

the payment ordered on 08/30/2024 has still not been processed. So far, the casino has only processed one withdrawal since reporting. the casino does it. much slower than stated in its regulations

Dear THEPL88,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear THEPL88,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.