IceBet Casino - 플레이어의 탈퇴가 지연됩니다.

I deposited 30e to Icebet on January 11, 2024, and withdrew 35e.

This was not related to any bonuses or free games. They still haven't paid and haven't provided any explanation for why?

Talletin Icebetille 11.1.2024 30e ja laitoin nostoon 35e.

Kyseessä ei ollut mitään bonuksia eikä ilmaispelejä. Eivät ole vieläkään maksaneet eikä ole tullut mitään selvitystä miksi?

Dear jmlgamebox, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Could you please advise when exactly you requested this withdrawal? Was it on January 11? Have you made any successful withdrawals before?

Thank you in advance for your reply.

Best regards, 

Kristina

Yes, the withdrawal request was on 11.1. In the past, I have made successful withdrawals from that casino.

Kyllä nostopyyntö oli 11.1. Aikaisemmin olen tehnyt onnistuneita kotiutuksia kyseiseltä kasinolta.

Thank you for your reply, jmlgamebox. Could you please advise when exactly you made the last successful withdrawal and how many days did it take to be processed? Did you use the same withdrawal method in the past?

What is the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

There is repatriation history from December to January. I have used the same method of withdrawal. Previously, discharge came within a week.

Tuossa on kotiutus historiaa joulukuu-tammikuu. Samaa kotiutus tapaa olen käyttänyt. Aiemmin kotiutus tuli viikon sisällä.

Have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

I sent an email there, which was never answered. I also asked via chat and they complained that there is a traffic jam.

Lähetin tuonne sähköpostia johon ei ikinä vastattu. Chatin kautta myös kyselin ja valittivat, että on ruuhkaa.

Thank you very much, jmlgamebox, for your cooperation. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello, jmlgamebox!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

Now I received a payment from the casino to my account and immediately after that a message that my account has been closed.

Nyt tuli kasinolta maksu tilille ja heti perään viesti, että tilini on suljettu.

Dear jmlgamebox,

I'm happy to hear that you have received your funds. I will now mark the complaint as 'resolved' in our system. 

I thank you for your cooperation and patience, please, do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Also, I would like to thank the casino for their assistance with the issue!

Best regards,

Pavel K

Casino Guru Team