Ignition Casino - 플레이어가 불만 사항을 종료하고 싶습니다.

Impossible to disable the account.

Played few hours and it's very weired, it will be lagging so much when I playing higher bets game but my internet is totally fine during that time and which causes all the lose. So I want to disable my account because it has all my important informations. The process on that website told me to contact their stuff but that web with 'contact us' is not openable.

Dear Michael,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I checked the Contact us section and it is working correctly, I was redirected to the contact form (https://www.ignitioncasino.eu/help/contact-us) without any problems.

You can also get in touch with the casino after clicking the option "No". When you do so, options to contact the casino via email or live chat will appear. Please, see here:

Let me know if this information was helpful. I am looking forward to hearing from you.

Kristína

Dear Michael,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.