iviCasino - 플레이어가 자신의 상금을 인출하기 위해 고군분투하고 있습니다.

I registered in ivi-casino and deposit 10000 rubles by piastrix . I fully verified my account by sending documents and screenshots of my wallet. Made a couple of bets on the major leagues and played Wild Chase slots. I had 12000 rubles on my balance. I made a request to withdraw the full amount to my Piastrix wallet. After a week, the funds were not withdrawn to my wallet, I requested support when my funds were withdrawn, to which I received a reply that do not worry, we need more time to it. Then a day later I wrote to tech support again, and received an answer that they had problems with the withdrawl to the pisastrix. I was offered to withdraw to a bitcoin wallet. I verified my bitcoin wallet and made a withdrawal request to this wallet. After waiting a week, I never got paid. Technical support writes that they need more time again. As a result, I have been waiting for my money for 3 weeks and they do not withdraw it. I think that this is a scam project and the rating of 7.1 / 10 is not true.

Dear x522hx,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. If a payment method was available for deposits it doesn’t mean necessarily, that it will be offered for withdrawals too.

We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please confirm that your account has been fully verified?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

YEs my account is fully verify.

I am aware of the limited deposit and withdrawal methods for Russia. But Bitcoin is an international currency that does not depend on any state. Bitcoin can be used to pay in russia, the usa, china, and south sudan, peru, and the saint helena islands. Are the casinos having difficulties with Bitcoin transactions? I do not believe in that.

Thank you very much, x522hx, for your reply. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Petronela Kontos,

The problem caused by the policy of the processing companies operating in the Russian market at the moment, and this is a well-known fact. The finance department will process the request as soon as possible.

Best Regards,

iviCasino.

Thank you, iviCasino, for your reply. Can you please specify in what time frame can x522hx expect to have his withdrawal processed?

Dear Andrej Pauls,

The application is in the queue. We have already processed requests for a large number of users from Russia.

Best Regards,

iviCasino.

Thank you, iviCasino, for your reply. I’m setting the timer for 7 days. I’d like to kindly ask you to give us an update once x522hx’s withdrawal request is processed.

withdrawal of funds received.

Thx casinoguru!

Thank you, x522hx, for the update and for using the Casino Guru complaint resolution center. We’re glad that you received your funds. We will now mark your complaint as 'resolved' in our system. Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Andrej, Casino.guru