iWild Casino - 플레이어가 상금을 회수하기 위해 고군분투하고 있습니다.

Cannot withdraw my money. I deposited USDT and want to withdraw my winnings. When I try to withdraw my money. There is no payment system for USDT withdrawal. I tried using Tron as that was the network I used to deposited my money. But it doesn't work. I tried other payment system too. Not working as well. They told me to contact the financial department, which I did too. There's no reply from them. It has already been several days.

Dear elroy221088,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I have completed my KYC and there is no active bonus standing. I won the money without any bonus, so there should not be an issue with the winning limit. I am asking only the payment network for withdrawal. The casino requires me to submit a withdrawal request using the same payment system that I used to make my deposit. They provide USDT deposit option, however, there is no USDT withdrawal option. Therefore, I cannot withdraw my money

Thank you very much for your reply, elroy221088. Before proceeding with this complaint, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

I sent two emails to the financial department of the casino as the live customer service asked me to contact them. Until now, there is still zero response.

Here are the payment pages of the casino. As you see, there is no USDT withdrawal option. Since I deposited in USDT, now I cannot withdraw it due to the non-existence of same payment method

Thank you very much elroy221088 for your cooperation. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello, elroy221088,

I am sorry to hear about your situation and I apologize for the delayed reply. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite iWildcasino's representative to join this conversation and participate in the resolution of this complaint.

Dear iWildcasino Team,

Could you please provide us with the information on what payment method should be used by the player to successfully withdraw the disputed funds?

Thank you in advance for providing the information.

Hi elroy221088!

At the moment you have active withdrawal requests via Bitcoin. They will be processed in working order, in accordance with the regulations, and after that credited to your wallet.

Best regards,

iWildCasino

That means I had to deposit bitcoin to 'activate' another payment system. Besides, I have to accept bitcoin as my withdrawal option because the casino can take USDT as a deposit option only but not for withdrawal. That is really inconvenient.

Btw, thanks for the help from the Casino Guru team. I really appreciate it. Before this complaint, I had almost no response from the financial department of the casino. Now they begin to work on my case.

I just received all the payments now. Thanks again for the help from both Casino Guru and the casino team. I would suggest here if the casino is willing to accept USDT as an option for deposit then USDT withdrawal should also be an option.

Great news, elroy221088!

Thank you for confirmation and for using the Casino Guru complaint resolution centre. I am very glad you have received your funds despite complications. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Thank you, iWildCasino Team, for your cooperation.

Best regards,

Branislav, Casino.guru