iWild Casino - 플레이어가 KYC를 통과하기 위해 고군분투하고 있습니다.

Hello Casino Guru team. I requested a payout from said iwildcasino about 2 weeks ago. Value 800 euros. they only wrote to me about indent when I asked in the live chat. then I sent the requested papers for the first time, these are not sufficient. so I sent the requested selfies and documents again. after that it was radio silence. Today I asked again in the live chat, whereupon I got the answer that there is a lot of work in the finance department and I should be patient. it's been 2 weeks. I just fill myself up here, and it just looks like you're waiting for your win to be gambled away again, because the player gets the feeling that nothing's going to happen anyway.

hallo Casino Guru Team. habe vor knapp 2 Wochen eine Auszahlung vom besagten iwildcasino beantragt. Wert 800 Euro. diese schrieben mich wegen indent auch erst an als ich im Live Chat Nachfragte. dann habe ich das erste Mal geforderten Papiere geschickt, diese wahren nicht ausreichend. also schickte ich nochmals geforderte Selfies und Dokumente. danach war erstmal Funkstille. heute fragte ich wieder im Live-Chat nach, worauf ich die Antwort bekam das es Hohe Arbeitsaufwand in der Finanzabteilung gibt und ich mich gedulden sollte. das geht schon 2 Wochen . ich fülle mich hier einfach hingehalten, und es sieht einfach so aus als warte man darauf daß man seinen Gewinn wieder verspielt da der Spieler hier das Gefühl vermittelt bekommt, das eh nix passiert.

Dear Eric,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. Unfortunately, it usually takes a few days to collect and fully review all documents and mark the player's account as verified.

Do I understand correctly that you submitted your documents 2 weeks ago? Could you please confirm that you provided the second batch of documents of sufficient quality?

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. Alternatively, you can post it here.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

yes send an e-mail with all received and sent files and conversations

ja schicke eine e-mail mit allen empfangenen und gesendeten Dateien und Konversationen

Dear Eric,

We request absolutely standard documents for the KUC procedure, this is done under the requirement of our license in order to avoid money laundering and fraud.

You submitted your first cashout request on March 30th that was a week ago, not two weeks ago.

Let's solve your problem :)

1. Check all your mail, including your spam folder, for emails from us.

2. Submit the required documents as requested.

3. Document processing time - up to 3 working days.

4. You need to send your documents without delay, this is to ensure that your request is processed faster.

I hope I was able to clarify this problem and you will receive your withdrawal as soon as possible. Looking forward to your response.

With best regards,

Lena

Hello everyone,

Thank you very much Lena and iWildcasino Team for taking your time to help us with this complaint.

Dear Eric,

I would recommend that you follow the casino's instructions and hopefully, this complaint will be resolved soon. Please, keep us updated.

So I sent the requested documents again. but a selfie with ID in front of the website of iwildcasino.com, which suddenly announces a change to the terms and conditions on April 5th, 2022, which came into force on April 4th, 2022, is not exactly very trustworthy.

So habe nochmal die geforderten Unterlagen geschickt. aber ein Selfie mit Ausweis vor der Webseite von iwildcasino.com das auch plötzlich am 05.04.2022 eine Änderung der AGB bekannt gibt die schon zum 04.04.2022 in Kraft trat ist nicht gerade sehr vertrauenswürdig.

Dear Eric,

These changes are temporary and do not affect the current players of our casino in any way.

These changes are for new players only, don't worry.

Thank you very much iWildcasino Team for the clarification. Has there been any news regarding the issue with verification, please? Did you receive the documents from Eric?

Dear Kristina,

Eric has already passed verification and the first part of the amount was paid yesterday, the second part will be paid today.

With best regards,

Lena

yes hello to all. got the first payment of the full amount today. if tomorrow the rest should also be there, this case has ended positively, I would say.

ja hallo an alle. habe heute die erste Zahlung des gesamten Betrages erhalten. wenn morgen der Rest auch da seien sollte ist dieser Fall ja positiv beendet würde ich sagen .

Great, thank you both for your replies and cooperation.

Eric, I will keep this complaint opened until your confirmation regarding successful withdrawal. Please let me know as soon as you receive the last payment. Thank you in advance.

hello to everyone involved. I hereby declare the case as positively ended. The payment has reached me in full. Thanks to all involved.

hallo an alle Beteiligten. hiermit erkläre ich den Fall als positiv beendet.die Auszahlung hat mich im kompletten Umfang erreicht. danke an alle Beteiligten.

Awesome news, Eric! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.