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Dear M. Pen,

Thank you for contacting Casino Guru. I'm sorry to hear about your bad experience. Let me ask you a few questions. Have you informed the casino about this issue? Do you have any records of this you could send to us?

As far as I know, casinos can’t influence the RTP (return to player) of the games. The game providers are responsible for running the games. The following link will take you to an article on our website about how slots work:

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Let me know if this information was helpful.

Best regards,

Peter

Dear M. Pen,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply and provide the required information in the given time frame, we will reject your complaint.

Best regards,

Peter

Unfortunately, we’re rejecting this complaint because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.