Juice Bet Casino - 플레이어의 출금이 지연됩니다.

Hello,

I was actively betting on juicebet sportsbook. There is now a message saying the sportsbook is down for unforeseen maintenance. It has been 2 months... so I'm unable to use the sportsbook. I'm trying to withdraw, max amount i can request is 2500, however they only ever approve 300 and claim its based on my credit, deposit, betting etc. With no sportsbook i cannot meet any of those criteria. When I first started withdrawing it would take about 1 week for a payment. Now its been almost 1 month and nothing. I would like to be paid in full, but at this rate it would take years which is unacceptable. Can you do anything? I would even be willing to settle and get 80% or more of my account. I need this money and its causing me stress. Thank you

Dear Vinh1989,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do you currently have any pending withdrawals?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi Kristina,

I requested a withdrawal March 14 and have not heard anything. Recently it's taken 7-10 business days for them to send an email approving payment, and then another 7-10 business days to send the payment. This time I haven't even received the email approving payment and it's been almost 3 weeks.

I have completed KYC with the. While I was betting, I did have an active bonus which was fully cleared before withdrawing.

Thank you