Justbit Casino - 계정 폐쇄를 요청한 후 플레이어의 환불이 지연되었습니다.

Justbit did not close my account permanently when I requested it on 4/5, which resulted in me being able to continue playing..

I contacted Justbit again on 13/5 and explained that I would be filing a complaint regarding this.

After 34 days, I received a response stating that they would refund all my deposits minus withdrawals and cashback.

Additionally, they are withholding another 35% for reasons unknown to me. They claim I violated something in the terms, but I do not know what.

They have violated their own terms on 3 different occasions and have also broken VISA and Mastercard regulations regarding the masking of the merchant code.

They offered me 5417, which I accepted because I just want to put this behind me.

Now, another 19 days have passed!

And everything related to the refund was approved on 16/6. Verification has long been completed, KYC is done, so there should be absolutely no reason for this delay.

They have my BTC wallet as well as my IBAN, but they are not paying and thus not fulfilling their part.

I am suspicious and need help to get my money.

Justbit stängde inte mitt konto permanent när jag bad om det 4/5 detta resulterade i att jag kunde spela vidare..

Kontaktade Justbit igen 13/5 och förklarade att jag skulle lämna in ett klagomål angående detta.

efter 34 dagar får jag besked att de kommer återbetala mig samtliga insättningar minus uttag och cashback.

Plus att de behåller ytterligare 35% på grunder jag inte vet de säger jag brutit mot något i terms men vet ej vad.

Det är dom som brutit mot deras egna terms vid 3 olika tillfällen samt brutit mot VISA och Mastercards regler gällande maskering av merchant code.

Så de erbjuder 5417, jag acceptera detta erbjudande för jag vill bara lägga det här bakom mig.

Nu har det gått ytterligare 19dagar!

Och allt med refunden var godkänd 16/6, Verifierad sedan länge, KYC färdig så det ska inte finnas någon som helst anledning till detta dröjsmål.

De har fått min btcwallet samt iban men de betalar inte och därmed fullföljer inte dom sin del.

Anar oråd och vill ha hjälp med att få mina pengar.

Dear lollolundberg,

Thank you very much for submitting your complaint. I’m sorry to hear about the issues you’re experiencing with Justbit regarding the closure of your account and the refund process.

To better understand and assist you with your complaint, could you please provide us with more detailed information on the following points:

• Do you have any further communication from Justbit after they offered you the refund of 5,417? If so, please share the details of their responses.
• Could you provide any relevant communication or evidence, such as emails or screenshots, showing your interactions with Justbit’s support team and their responses?

Please forward any relevant communication to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello,

No, nothing other than my vip assistant giving me copy&paste "I have forwarded your request to relevant department" even after being waiting for total of 2months still same answer"

until a few days ago when it completely failed, even the support etc. no one answers me anymore. A payout to an already verified btc wallet does not take 19 days. Neither is a payment via iban to an already verified account.

my hopes have dropped drastically after reading a bit about other people's problems and eternal waiting etc. So very disappointed 😞

Hej,

Nej inget annat än att min vipassistent ger mig copy&paste "I have forwarded your request to relevant department" even after been waiting for total of 2months still same answer"

tills för några dagar sen då det helt uteblev, även supporten osv det är ingen som svarar mig längre. En utbetalning till en redan verifierad btc wallet tar inte 19 dagar. Inte heller en utbetalning via iban till ett redan verifierat konto.

mina förhoppningar har drastiskt sjunkit efter läst lite om andras problem och eviga väntande osv. Så är mycket besviken 😞

Have tried several times to contact them but they totally ignores me now. 😕

Some update on this.

Recived an agreement today and signed it with some conditions.

if Justbit agrees on them then we still have an agreement that they pay 5417€.

Await their response.

Regards

Louise

Hi lollolundberg,

I'm glad to hear that you've reached an agreement. Please keep me updated on any further developments.

Thank you.

Hello,

Yes, we don't really have anything there yet, I'm waiting for them to accept my counter offer regarding the deadline before repayment is due. And there is not much time left. I have been waiting since May 13 for a solution so it is not too much to ask that when we now agree on the amount they should pay that they also do it as soon as possible.

Would appreciate it if you could help me speed it up a bit.

Sincerely

Louise L******** B********

Hej,

Ja vi har väl inte riktigt nåt dit än, jag väntar på att de ska acceptera mitt motbud gällande tidsfrist innan återbetalning ska ske. Och det är inte mycket tid kvar. Jag har väntat sedan 13 maj på en lösning så det är inte så mycket begärt att när vi nu är överens om summan de ska betala att de även gör det så snart som möjligt.

Skulle uppskatta om ni kan hjälpa mig påskynda det lite.

med vänlig hälsning

Louise L******* B*******

They blame that they cannot make the refund until 1 month due to bank restrictions.

Which is laughable as I know they have managed to refund in other cases within a couple of days.

I won't accept any more delay, but there will be no refund, so I have it in my account by Wednesday 17 July and I will take it to court.

Sincerely

Louise L******** B********

De skyller på att de inte kan göra återbetalningen förrän om 1 månad på grund av bank restriktioner.

Vilket är skrattretande då jag vet att de lyckats göra återbetalning i andra ärenden inom ett par dagar.

jag accepterar inte någon mer förhalning utan sker inte återbetalning så jag har den på mitt konto senast onsdag 17 juli så tar jag det till rätten.

med vänlig hälsning

Louise L******* B*******

Thank you very much, lollolundberg, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello, lollolundberg,

I am sorry to hear about your unpleasant experience. I will contact the casino and try my best to resolve the issue as soon as possible. In the meantime, can you clarify the disputed amount of the complaint, which is higher than the agreed and accepted refund?

Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.

Dear Justbit Casino team,

Could you please explain the player's situation in more detail? What is the estimated time frame for processing the refund?

If it suits you better, feel free to reply to my email (branislav.b@casino.guru).

That's right, we have agreed that Justbit will pay back €5417

They agreed to this on 16/6 but they still haven't paid.

There is absolutely no reason to delay it at all.

our agreement is subject to the condition that they pay back €5417

I have explained to them that they may have problems with my bank not accepting the payment and therefore want them to do it as soon as possible so that I can give them a new account before I go on holiday. Next week I'm going away for a month or so and would like to have this resolved before then. Will not have access to the internet during this time.

and as I said there is no reason not to make the payment immediately.

I want an explanation and a more precise date when they will take place thanks

Sincerely

Louise

Det stämmer vi har kommit överens om att Justbit ska betala tillbaka 5417€

Detta gick de med på 16/6 men de har fortfarande inte betalt.

Det finns ingen som helst orsak till att fördröja det alls.

vår överenskommelse gäller under förutsättning att de betalar tillbaka 5417€

Jag har förklarat för dom att de kan dyka upp problem med att min bank ej godtar betalningen och vill därför de gör den så fort som möjligt så jag ska kunna ge dom ett nytt konto innan jag far på semester. Kommande vecka reser jag bort någon månad och vill gärna ha detta löst innan. Kommer inte ha tillgång till internet under denna tid.

och som sagt det finns ingen orsak till att inte göra betalningen omgående.

jag vill ha en förklaring och ett mer exakt datum när de ska ske tack

med vänlig hälsning

Louise

Alright, thank you for the clarification. The disputed amount was updated accordingly - to €5417.

Let's wait for the casino's response. Unfortunately, it is possible it will not be sorted out on time (before you leave).

We have agreed that they will refund €5417 so that they are in my account by August 2nd.

But I doubt that will be the case.

It takes a few days from when they make the payment until it reaches my bank.

So in order to fulfill their part of our agreement, they should do it no later than Friday 26 July (1 week before)

But it seems that Justbit has also gone on holiday as they completely stopped responding to the email as well.

And unfortunately doubt that anyone will answer in this thread either.

But thanks for trying to help me anyway.

Vi har kommit överens om att de ska återbetala 5417€ så att de finns på mitt konto senast 2 augusti.

Men jag tvivlar på att det kommer bli så.

Det tar ju några dagar från att de gör utbetalningen tills den når min bank.

Så för att kunna fullfölja deras del av våran överenskommelse så bör de göra den senast fredag 26 juli (1 vecka innan)

Men det verkar som även Justbit har åkt på semester då de helt slutat svara på mailen också.

Och tvivlar tyvärr på att någon svarar i den här tråden heller.

Men tack för du försöker hjälpa mig iallafall.

Dear lollolundberg,

We understand your concern and apologize for the inconvenience. We are currently experiencing some unforeseen issues that have impacted our ability to process refunds promptly. These issues include system maintenance and updates taking longer than expected and higher than normal transaction volumes causing some delays. Rest assured that our team is working 24/7 to resolve these issues and ensure all transactions are processed as quickly as possible. We appreciate your patience and understanding during this time and will update you as soon as we have more information.

If you have additional questions, please contact our support service

You don't think something like that should come between when you've had since 16/6 to repay.

Can I count on having the full sum of €5,417 in my account by Friday, August 2 at the latest?

By then, 20 banking days have passed and we have a signed agreement that must be followed..

Will you do your part and refund the full sum of 5417 euros so that I have them in my account by Friday 2 August in accordance with what is agreed and signed by both parties?

As you probably already understand, I will not accept that it is delayed after 2/8.

Since this started on 10/5, almost 14 weeks have passed. Since you accepted and approved that I will be reimbursed 5417, 6 weeks have passed...

I am giving you this week because I stand by what I signed. But according to that agreement, the money must be in my account no later than 20 banking days after signing, which will be no later than Friday 2 August.

It is not ok if you make the transfer on Friday because then they will not be in my bank account in time.

It must reasonably happen by Tuesday Wednesday at the latest.

awaiting your reply. And if you already think you won't be successful with it, you can let us know, because then it will be a breach of contract and it is in the contract what the consequences will be for both you and me.

Sincerely

LL******g

Man tycker inte något sådant ska komma mellan när ni haft sedan 16/6 på er att återbetala.

Kan jag räkna med att jag har hela summan 5417€ på mitt konto senast fredag 2 augusti?

Då har det nämligen gått 20 bankdagar och vi har ett undertecknat avtal som ska följas..

Kommer ni hålla er del och återbetala hela summan på 5417 euro så jag har dom på mitt konto senast fredag 2 augusti i enlighet med vad som är avtalat och undertecknat av båda parter?

Jag kommer som ni säkert redan förstår inte acceptera att det förhalas efter 2/8.

Sedan detta startade 10/5 så har det nästan gått ca 14 veckor. Sedan ni accepterade och godkände att jag ska få återbetalt 5417 så har det gått 6 veckor…

Jag ger er denna veckan med, eftersom jag står för vad jag undertecknat. Men enligt det avtalet så ska pengarna finnas på mitt konto senast 20 bankdagar efter undertecknandet vilket blir senast fredag 2 augusti.

Det är inte ok om ni gör överföringen på fredag för då finns dom inte på mitt bankkonto i tid.

Det måste ju rimligen ske senast tisdag onsdag.

inväntar ert svar. Och om ni redan nu tror ni inte kommer lyckas med det så kan ni meddela det, för då blir det ju avtalsbrott och det finns ju i avtalet vad det blir för konsekvenser det gäller både mig och er.

mvh

L L******g

Thank you both for your replies.

Dear lollolundberg,

I do not think that the casino could provide us with a specific time frame if they are currently experiencing some unforeseen issues. However, at least we already know that the process is still ongoing, and the casino is working on it. If it is only a matter of time and you will receive your funds with a few days delay, it would not have to be a big problem. The most important is to know whether funds will be refunded.

Dear Justbit Casino team,

Can you please confirm that the refund will be processed, and it will be in the amount of €5,417?

Would you be so kind as to inform us once unforeseen issues are sorted out and the refund is processed?

I just feel that it doesn't feel very believable. They have had since the contract was written on July 8 to pay out. Nevertheless, they wait until the last week and then also have some internal problems. It doesn't feel like it's my problem actually. An agreement is an agreement. And according to them, 5417 should be in my account by Friday at the latest. Sincerely, L

Jag känner bara att det känns inte så trovärdig. De har haft sedan kontraktet skrivs under den 8 Juli på sig att betala ut. Ändå väntar de till sista veckan och har då dessutom några interna problem. Det känns inte som det är mitt problem faktiskt. Ett avtal är ett avtal. Och enligt de ska 5417 finnas på mitt konto senast på fredag. Med vänlig hälsning, L

I have been waiting for a refund since May 10th. Almost 3 months. They accepted my refund request and confirmed on June 14th that they will refund 5417 euros.

So since they approved and confirmed that they will refund the money, it has been 47 days...

I think it is beneath all criticism that they do not follow through on what they said. I don't think 47 days is a reasonable time to wait for a refund to be made. Do you like it at CasinoGuru?

Jag har väntat på återbetalning sedan 10 maj. Snart 3 månader. De godtog min begäran om återbetalning och bekräftade den 14 juni att de ska återbetala 5417 euro.

Så sedan de godkände och bekräftade att de ska återbetala pengarna har det alltså gått 47 dagar…

Jag tycker det är under all kritik att de inte följer vad de sagt. Tycker inte 47 dagar är en rimlig tid att vänta på att en återbetalning görs. Tycker ni det på CasinoGuru?

Casino.Guru has a neutral/objective attitude. The casino nicely and fully cooperated in the past during resolving complaints, while there is no "unresolved" one that would not have been closed with clear results. And you can trust me that there are also several/many rejected (unjustified) cases, where the casino fully proved its claims and substantiated its decisions. Therefore, I sincerely believe that they have a real and justified reason for the delay in your refund and that it will be only a matter of time before they will process it. Unfortunately, casinos are sometimes powerless, and since transactions are usually done via 3rd party payment providers, the casino itself has to wait until the issue is sorted out. The casino cannot influence it, and we have to wait.

So, let's please stay patient and positive. We have not received any information that your funds could be confiscated, so your funds should be refunded, according to your agreement.

Thank you for your patience and understanding.

Yes, I have no doubt that they will pay them out because we have already agreed on it. And it is as you say that they are only to be expected. However, one wishes that they could perhaps provide some form of information about when these problems might be solved. But who knows, the money might be in my account on Friday as agreed. But if not, I hope they will come back with more information when it will happen. Total non-response and payment is not ok. But we'll see after Friday.

Ja de tvivlar jag inte på att de kommer betala ut dom eftersom vi redan kommit överens om det. Och det är väl som du säger att de bara är att vänta. Man önskar dock att de kanske kunde ge någon form av information kring när dessa problem kan tänkas vara lösta. Men vem vet, pengarna kanske finns på mitt konto på fredag som avtalat. Men om inte, så hoppas jag de återkommer med besked närmare när det kommer ske. Totalt utebli med svar och betalning är inte ok. Men vi får se efter fredag.

We should count on the option that it will not be by Friday, unfortunately. As I assume, the casino probably does not know more on its side, and it could depend mainly on the 3rd party payment provider(s)/processor(s).

Yes, but if it were to be the case that there continue to be problems with payment to iban, they can pay to my bitcoin wallet instead, I think.

Ja men om det skulle vara så att det fortsätter vara problem med utbetalning till iban så kan de utbetala till min bitcoin plånbok istället tycker jag.

Then it is strange that there is a problem with my refund because I read about other cases where, among other things, a refund was approved on 7/23 who then received it in the account on 7/26? So they took 3 days for him. I have been waiting for 47 days..

Sen är det märkligt att det strular med just min återbetalning för jag läste om andra ärenden där en bland annat fick godkänt en återbetalning 23/7 som sedan fick in det på kontot den 26/7? Så 3 dagar tog de för han. Jag har väntat i 47 dagar..

Could the technical problems have something to do with this site??

Joebit.io

identical to Justbit.io

Such a change can explain, and it would have been grateful if they themselves told instead of completely missing the answers.

Kan de tekniska problemen ha något att göra med den här siten??

Joebit.io

identisk till Justbit.io

En sån förändring kan förklara, och hade varit tacksamt om de själva berättade istället för att helt utebli med svaren.

The website Joebit.io looks to be a different casino, so it is very unlikely it has anything to do with Justbit Casino or issues in Justbit.

I think it looks completely identical. But we'll see..

Jag tycker den ser helt identiskt ut. Men vi får väl se..

And considering that you can log in to Joebit.io with exactly the same information as you have on Justbit.io without having created an account with Joebit, my claim that they are the same is confirmed. Rename all casinos under casbit group to other similar names. And casibit has become luckyways limited.

The fact that they also neglect to answer me and also neglect to answer various forums does not make matters any better.

Feels like they did an "exit scam" and thus don't care whether they get a lot of negative reviews on the old pages because they will work on the new ones sometime in the future.

They can easily prove me wrong by paying what we have an agreement on immediately!

Alternatively, reply to me/s with a date when this should take place.

Can you write to me Branislav privately, need to ask you about something.

Sincerely

LL

Och med tanke på att man kan logga in på Joebit.io med exakt samma uppgifter som man har på Justbit.io utan att ha skapat konto hos Joebit styrker mitt påstående att de är samma. Bytt namn på alla casinon under casbit group till andra liknande namn. Och casibit har blivit luckyways limited.

Att dom dessutom struntar i att svara mig och även struntar i att svara på diverse forum gör ju inte saken bättre.

Känns som de gjort en "exit scam" och bryr sig således inte om huruvida de får massa negativa omdömen på de gamla sidorna eftersom de ska verka på de nya någon gång framöver.

De kan enkelt bevisa att jag har fel genom att betala det vi har ett avtal på omgående!

Alternativt svara mig/er med ett datum när så ska ske.

Kan du skriva till mig Branislav privat, behöver fråga dig om en sak.

Med vänlig hälsning

L.L

Feel free to write to my email and ask (branislav.b@casino.guru), lollolundberg.

The main issue of this complaint is your delayed refund. I think it is not completely alright to mix it with a different casino despite it possibly belonging under the same owner/group of casinos. It should not matter at all and for now, it seems to be irrelevant here.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

It doesn't seem like this complaint will be resolved unfortunately.

Justbit is conspicuous by its absence.

I have presented them with alternative solutions that they can use to pay back. A final solution would be for them to simply pay them into my account with them, temporarily unlock it so I can manually withdraw the money. Because there doesn't seem to be anything wrong with either deposits or withdrawals. Only refunds seem to be affected funnily enough.

Det verkar inte som detta klagomål kommer bli löst dessvärre.

Justbit lyser med sin frånvaro.

Jag har lagt fram alternativa lösningar till dom som de kan använda för att betala tillbaka. En sista lösning vore ju att de helt enkelt betalar in dom på mitt konto hos dom, låser tillfälligt upp det så jag manuellt kan ta ut pengarna. För det verkar inte vara något fel på varken insättningar eller uttag. Endast återbetalningar verkar vara drabbat lustigt nog.

Thank you for your emails, lollolundberg.

Extending the timer until the end of the week (Friday) and trying to contact the casino in all possible ways.

If no one replies or provides us with relevant details until the current timer expires, the complaint will be closed in accordance with my previous post.

Dear lollolundberg,

We apologize for any inconvenience this delay may have caused.

Our payment processing partners are currently experiencing delays on their end, which is beyond our control. We are in constant communication with them to expedite this process. We understand how frustrating this situation must be and sincerely apologize for the inconvenience. Please be assured that we are doing everything possible to resolve these issues swiftly.

We will keep you updated on the status of your refund and notify you as soon as it is processed.

Dear lollolundberg,

I am aware of the fact it is taking forever, but the good news is that you will receive your funds. So, it should only be a matter of time.

As was mentioned earlier, the casino cannot influence the process, and we can only wait at this point. So, let's please stay patient and positive, and wait for the casino's confirmation about processing your refund.

I am setting the timer for you now, until the end of August, and waiting for updates. If there is no progress until the end of August, it is enough to inform us about it shortly before the timer expires.

Thank you for your infinite patience and understanding. I sincerely believe your refund will be processed soon.

Looking forward to hearing good news from you.

Dear Justbit and Branislav,

I have waited patiently on this problem you have with your provider but still after 2months since you approved the refund no solution.

Considering the extreme long waitingtime i ask you to consider refunding in some other way than iban becuase it seems to be no problem with either deposits or withdrawels.

I have 2 suggestions, pay 5417€ in btc instead becuase i know you dont use same provider for that. And if you for some reason cant change euro to krypto my second suggestion is that you just topup my account with 5417euro and then temporary open it so i can login and do a manuel withdrawel becuase like i said that seems to work just fine.

i know this is not standard procedure but considering the long waittime i ask you to do this so we can put this behind us.

Please respond either with own suggestions, a date when you can do ibantransfer or say yes to my proposol.

it is not sustainable that I should wait more especially since there is no last date om when this problems is worked out.

with best regards

L.L

Dear Justbit Casino team,

Can you please react to the player's last post and suggestions?

Unfortunately, if there is no progress at all and/or the casino is not able to solve it after such a long time, within the following 2 timers for the casino, we will be forced to close (at least temporarily) the case as unresolved.

We would like to ask the casino to reply to this complaint. We are extending the timer. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.