Karamba Casino - 플레이어가 자신의 상금을 인출하는 데 어려움을 겪고 있습니다.

Had an email to state I’m verified and when I wanted to withdraw my winnings I was asked to upload my card I used to deposit with. I did this straight away and it’s been over 2 days pending waiting on my withdrawl. I’ve been on chat and sent emails and still no reply. I’m starting to wonder if this is a real casino as there are multiple negative reviews on trustpilot. I have send all documents on time and when asked and they are still holding my winnings as pending. They allowed me to deposit with no restrictions and as soon as I wanted to withdraw the barriers went up

Dear Andrew,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you in advance for your reply.

Best regards,

Petronela

They have been approved but still not reached my account as of yet. It’s states if further documents are required they may still need further details. I’ve completed the KYC and verified and also sent the debit card details when further requested. But as it is the funds have been moved from pending to approved I’ll keep in touch and if I receive the funds I will close the case

Thank you very much. I will be waiting for the update patiently.

I’ve been paid so case can be closed although I feel that getting charges for deposits and withdrawals are rediculous

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Andrew, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru