Kings Chance Casino - 플레이어가 철회할 수 없습니다.

Hi I have been trying to withdraw my funds for about 2 1/2 months from King chance casino I'm having great difficulties getting my withdrawal account of $4400 I have sent over 30 emails to them regarding this matter along with proof of my winnings and proof of documentation and ID I have been blocked from my account I am not happy that I have been treated this way as I am a very sick lady who is struggling with breast cancer and trying to raise 2 boys my financial stability isn't the greatest right now as I have lost my job due to my sickness I would like to be supported to be able to retrieve my winnings King chance casino I will provide you the information and documentation of proof of my winnings and my idea I have sent them or than 30 times already 

Hello Samantha,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lucky Red Casino. Allow me to ask you a few more question before we would move forward.

Could you please advise when exactly did you request for the withdrawal and when did you begin the verification process? When was the last time the casino responded to you and what was it about?

Which documents are already approved and which ones need to be still checked? Did the casino ever explain the exact reason of blocking your account?

Looking forward to your answer.

Regards,

Nick

Dear Samantha,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

The complaint will be now rejected for the above mentioned reason.