Lady Linda Casino - 플레이어의 탈퇴가 지연되었습니다.

Good Morning,

on the 15th of April I made a xom bonus deposit and after meeting the wagering requirements I made a withdrawal request in the amount of €500.

I still haven't received my winnings and the casino responds that it will pay when possible without a set date.

Can you help me?

Bom dia,

no dia 15 de Abril efetuei um deposito xom bonus e apos cumprir os requisitos de apostas efetuei um pedido de saque no valor de 500€.

Ainda nao recebi os meu ganhos e o casino responde quw pagará quando for possível sem data definida.

Podem ajudar-me?

Dear Li1979,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi,

yes, KYC verification carried out and I have already made previous withdrawals by bank transfer. This withdrawal request on April 15th I made a withdrawal request with the same method.

Thanks for listening.

Olá,

sim, verificaçao KYC efetuada e já efetuei saques anteriores por transferência bancária. Este pedido de saque a 15 de Abril efetuei pedido de saque com o mesmo método.

Obrigada pela atenção.

Thank you very much for your reply, Li1979. Could you please advise when exactly you made your last successful withdrawal? Approximately how many days did it take to receive the payment?

Good Morning,

I just received my winnings.

You can close the complaint as resolved.

Thank you for your help!

Bom dia,

acabei de receber os meus ganhos.

Podem encerrar a reclamação como resolvida.

Agradeço a vossa ajuda!

Awesome news, Li1979. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.