Lamabet Casino - 플레이어의 입금이 지연되고 거래가 취소되었습니다.

Three days ago, I made a deposit of 29 euros with the same card I've previously used for other deposits of higher amounts. The casino withdrew my money, but it never appeared on their site for me to use. I immediately reported it to my personal VIP representative named Daniel, appointed by the casino. Still, they haven’t returned my money or at least credited them to my casino account, even though they’ve already processed the withdrawal of the amount!!! Additionally, they automatically canceled the transaction, marking it as rejected, but they have still taken the money. I've filed a complaint with my bank to retrieve my money. I also want to mention that they consistently deceive every day, claiming that the issue will be resolved, yet nothing happens. I believe they do this until the player gets tired and closes their account, losing their money. Anyone facing difficulties with this particular casino should file complaints to put an end to their operations, as they are ruining people with their strategies!!!

Πριν 3 μέρες ακριβώς έκανα κατάθεση 29 ευρώ με την ίδια κάρτα που έχω κάνει και άλλες καταθέσεις πολλών ευρώ.Το καζίνο τράβηξε τα χρήματα μου και δεν εμφανίστηκαν ποτέ στην σελίδα τους ώστε να μπορώ να τα χρησιμοποιήσω έκανα αμέσως αναφορά στον προσωπικό μου vip με το όνομα Daniel που όρισε το καζίνο και ακόμη δεν έχουν βάλει τα χρήματα μου πίσω ή έστω τουλάχιστον να τα πιστώσουν στο καζίνο μιας και έχει γίνει ανάληψη του ποσού από αυτούς !!!Επισης αυτόματα ακύρωσαν την συναλλαγή και γράφει απορρίφθηκε αλλά τα χρήματα τα έχουν τραβήξει έχω κάνει καταγγελία στην τράπεζα μου να πάρω πίσω τα χρήματα,θέλω να πω επίσης πως κοροϊδεύουν ασταμάτητα κάθε μέρα τονίζοντας πως το θέμα θα λυθεί αλλά δεν γίνεται τίποτα και πιστεύω γίνεται αυτό μέχρι ο παίχτης να κουραστεί και να κλείσει τον λογαριασμό χάνοντας τα χρήματα του.Πρέπει όσοι αντιμετωπίζουν πρόβλημα με το συγκεκριμένο καζίνο να υποβάλουν καταγγελίες ώστε να σταματήσει η λειτουργία του γιατί καταστρέφει κόσμο με τις τακτικές του !!!

Dear T1ANASTASIO,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

• Could you please advise when exactly you made the last successful deposit?
• Can you clarify whether you requested a chargeback, or asked your bank to investigate the lost transaction?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Kristina

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.