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I deposited £120 then explained to the casino that I am registered with gamstop and asked for my deposits to be returned but they havnt

Dear Candice,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Please allow me to ask you a few questions, so I can better understand the situation. 

Since when do you have an active Gamstop registration?

When have you created your casino account and when have you made deposits to the casino? When have you requested a refund of your deposits from the casino? Has the casino responded to your requests?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Been with gamstop for a year 

made deposits last week

Requested refund last week they replied and said they are not refunding it

Thank you very much, Candice. Would you please send me your Gamstop registration and send me the reply you received from the casino? Please send the information to my email at kristina.s@casino.guru. Alternatively, you can post it here.

Dear Candice,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.