Lucky Wins Casino - 플레이어의 탈퇴가 지연되었습니다.

Hi I made a withdrawal on 7/4/22 and despite repeated emails and chats still pending.please can you help.

Account is verified

Email confirming withdrawal on 7/4 stated

Hi Elizabeth,

Congratulations! We have received your withdrawal request.

• Method: Bank transfer

• Transaction ID: 42952444

• Amount: • Transaction ID: 400

• Merchant: Lucky Wins

*Please note that a bank wire process can take up 7 to 21 business days.

Feel free to contact us at any time at support@luckywins.io

Best regards,

Dear ekhbee,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus? Do I understand correctly that the status of your withdrawal request is currently 'Pending'?

Additionally, if there is any other communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

I only had the email re winni gs I played with deposit bonus and met wager requirements

With thanks

Elizabeth H***

I’m very sorry but you haven’t answered all of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

I used a deposit bonus and completed wagering requirements. The withdrawal was requested on the 7th April. I have sent numerous emails but no response. The on line chat support states to be patient. This is my first withdrawal request and my account is verified

Thanks

E K H***

Dear ekhbee,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Lucky Wins Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Lucky Wins Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.