Mad Money Casino - 플레이어의 계정이 차단되었습니다.

Made a deposit then they disabled my account without any explanation or any type of communication.

Dear Theblay,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you made a deposit of Can$50 (dispute value) and you didn't manage to make any bets with it?

Did you activate any bonuses on top of the deposit?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I had only made the deposit and then I tried to log back in and it says stable disabled and I don't remember if there was a bonus attached or not

Thank you very much for your reply, Theblay. Have you tried contacting the casino regarding this issue? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru (if there is any)? Alternatively, you can post it here. Thank you in advance.

There hasn't been any communication between me and the casino they just ignore completely

Thank you very much, Theblay, for your cooperation. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear Theblay,

I am so sorry to hear your account was closed. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Mad Money Casino representative to join this conversation and participate in resolving this complaint.

Dear Mad Money Casino,

Could you please state why the player's account was closed? Could you please provide us with the evidence? You can put the statement here and paste the evidence here or send it to my email address stefan.m@casino.guru.

Thank you in advance for providing the information.

Kind regards,

Stefan

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.