Magic Win Casino - 플레이어의 탈퇴가 지연되었습니다.

Hi guys

Signed up to magic win and bet 50£ without signing up to any bonus.

I bet and won £180.

I provided all documents required to verify my account and validate me.

I requested withdrawel that day once my bet won.

Since then I've contacted live chat about 15 times and submitted forms.they just tell me it's a system issue and to be patient. I've requested a payment date and escalation to finance and heard nothing.

I could really do with your help to escalate please it's been nearly 12 weeks now.

Cheers

Mart

Dear martynlangford1986,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern.

However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

Could you please forward a screenshot of your withdrawal request to petronela.k@casino.guru?

Thank you in advance for your cooperation and reply.

Best regards,

Petronela

Dear martynlangford1986,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi apologies it won't show me the specific date or transaction just a statement sayin it's pending. See attached.

Dear martynlangford1986,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Magic Win Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from this casino. I wish I could be of more help.

The casino can reopen this complaint anytime.