Megapari Casino - 플레이어에게 이중 입금 문제가 발생하여 해결을 기다리고 있습니다.

Hello. 31 oktober i did deposit many times, i got the money as i should, but when i saw my bank account yesterday (27 hours ago) i saw that 5 of the deposits were taken 2 times . It was 67.02 euro, 67.04 euro, 65,67 euro, 65,68 euro and 101,91 euro total 367 euro (2750dkk) i have told them that and sent so much prove with bankstatement and screenshots. My bank said if they not fix it now i should block my card and make a formular through the bank for fraud. I have also send them this bankstatement i send to you now so they could see all that is marked as red, u can see it is taken 2 times. They only say on livechat wait 12 hours wait 24 hours and keep going, but they just have to give me back now because it is stealing .

Dear hougaard1994n,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Have the additional amounts been credited to your casino account, or they have only been deducted from your bank account?

Has the issue with the unauthorized transactions happened to you before?

Please forward me the emails or chat transcripts of your communication with the casino customer support to my email at veronika.l@casino.guru or post screenshots here.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello i have Send in all my documation about this to your mail . I hope u can fix it soon. It can not be fair i have to wait for my money when they have stealing them. It is not my problem that they maybe have a problem with deposits. I need my money now

Thank you for your emails. Could you please send me a new PDF copy of your bank statement starting from November 4th, when the double charging issue first occurred, up until today? It would be helpful if the document includes detailed information about the recipients of each payment. This will allow us to investigate the matter further and provide you with the best support.

Dear hougaard1994n,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.