Mr. Green Casino - 플레이어가 보증금 환불을 요청합니다.

After I found out that mr.green does not have a license for Austria, I sued for my entire losses in court and was right. To date, the casino refuses to refund my losses. It's definitely not fair!

Nachdem ich erfahren habe dass mr.green keine Lizenz für Österreich besitzt habe ich meine gesamten Verluste beim Gericht eingeklagt und recht bekommen . Bis heute weigert sich das Casino meine Verluste zurück zu erstatten. Fair ist das sicherlich nicht!

Dear marioara,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Unfortunately, we at Casino.Guru don’t deal with complaints related to licensing regulations and policies. I understand your point, but, sadly, we’re not in a position to help you. We are an independent online casinos database that acts as a mediator in resolving players’ disputes. We have no authority to enforce the legality of rules.

Unfortunately, in this case, we are not able to help you and you have no right for refund of your deposits. I can only recommend you to do better research next time and play only in those casinos licensed by your country. 

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Best regards,

Petronela

Thank you for your trouble, I kindly ask you to delete my complaint.

Warm greetings

Vielen Dank für Ihre Mühe ersuche höflichst meine Beschwerde zu löschen.

Liebe Grüße

We’ve rejected this complaint as per the player’s explicit request. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.